NOTICE DATE:  November 30, 2010

NOTICE TYPE:  M-A113010-01 Operations

SHORT DESCRIPTION:  Market Manager access issues

INTENDED AUDIENCE:  Qualified Scheduling Entities (QSEs)

DAY AFFECTED:  November 30, 2010

LONG DESCRIPTION: Some Market Participants are experiencing an intermittent issue when accessing the Market Manager on the Market Information System (MIS). This issue causes Market Manager sessions to be lost or non-responsive and an exception screen to appear when other ERCOT web applications are running or have previously been running in the same session.  As a workaround, open the Market Manager using the following steps to avoid encountering this issue:

1. Close all web browsers
2. Use a bookmark that launches the Market Manager directly (https://mis.ercot.com/mmsui/mmsui/displayTradesLanding.action)
3. Once inside Market Manager, do not navigate away from the browser window that launched the Market Manager
• This does not restrict a user from utilizing other browsers or applications on the host computer after the Market Manager is launched.

A follow-up Market Notice will be sent when this issue has been resolved.  

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask].

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dh