NOTICE DATE: April 14, 2011
NOTICE TYPE: R-C04132011-02 FINAL – MarkeTrak, Retail Processing, ESIID Lookup, Find ESIID, and Find Transactions
SHORT DESCRIPTION: ERCOT experienced outages of MarkeTrak, Retail Processing, ESIID Lookup, and TML/ MIS Find ESIID and Find Transactions from 11:39 to 12:45 on Wednesday, April 13, 2011.
Find ESIID and Find Transactions continued to experience intermittent errors and transaction processing experienced performance issues until 17:45.
INTENDED AUDIENCE: LSEs and TDSPs
DAY AFFECTED: April 13, 2011 from 11:39 to 17:45
LONG DESCRIPTION: ERCOT experienced outages of MarkeTrak, Retail Processing, ESIID Lookup, and TML/ MIS Find ESIID and Find Transactions from 11:39 to 12:45 on Wednesday, April 13, 2011.
Find ESIID and Find Transactions continued to experience intermittent errors and transaction processing experienced performance issues until 17:45.
ERCOT is processing at normal levels and no longer seeing intermittent issues with the Find ESIID/Transactions.
ROOT CAUSE: Internal EAI application components were inadvertently brought down during server maintenance.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
JR/DP
227175
From: ERCOT Client Services
Sent: Wednesday, April 13, 2011 4:49 PM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; RMS and others
Cc: 1 ERCOT Client Service Reps
Subject: R-C04132011-01 UPDATE - MarkeTrak, Retail Processing, ESIID Lookup, Find ESIID, and Find Transactions
NOTICE DATE: April 13, 2011
NOTICE TYPE: R-C04132011-01 UPDATE – MarkeTrak, Retail Processing, ESIID Lookup, Find ESIID, and Find Transactions
SHORT DESCRIPTION: ERCOT experienced outages of MarkeTrak, Retail Processing, ESIID Lookup, and TML/ MIS Find ESIID and Find Transactions from 11:39 to 12:45 on Wednesday, April 13, 2011.
Find ESIID and Find Transactions continue to experience intermittent errors and transaction processing is currently functioning in a degraded state. Troubleshooting is ongoing.
INTENDED AUDIENCE: LSEs and TDSPs
DAY AFFECTED: April 13, 2011
LONG DESCRIPTION: ERCOT experienced outages of MarkeTrak, Retail Processing, ESIID Lookup, and TML/ MIS Find ESIID and Find Transactions from 11:39 to 12:45 on Wednesday, April 13, 2011.
Find ESIID and Find Transactions continue to experience intermittent errors and transaction processing is currently functioning in a degraded state. Troubleshooting is ongoing.
ADDITIONAL INFORMATION: Affected applications (both on a continuous or intermittent basis):
All retail processing (EAI)
TML and MIS (all retail interfaces) – Find ESI ID and Find Transactions
Report Explorer
MarkeTrak
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
JR/DG
227175
From: ERCOT Client Services
Sent: Wednesday, April 13, 2011 2:30 PM
To: [log in to unmask]; [log in to unmask]; RMS and others; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: 1 ERCOT Client Service Reps
Subject: R-C04132011-00: INITIAL NOTICE - System Outage - Retail Processing, Find ESIID, and Find Transactions
NOTICE DATE: 4/13/11
NOTICE TYPE: R-C04132011-00 Initial – Retail Processing, Find ESIID, and Find Transactions
INTENDED AUDIENCE: LSEs and TDSPs
DAY AFFECTED: 4/13/11
DESCRIPTION: ERCOT is currently experiencing intermittent degradation of Retail Processing, Find ESIID, and Find Transactions
ERCOT is working on resolving this issue and will provide additional information as it becomes available.
Affected applications (both on a continuous or intermittent basis):
All retail processing (EAI)
TML (all retail interfaces) – Find ESI ID
Report Explorer
MarkeTrak
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
JR/DG