NOTICE DATE:  April 14, 2011

NOTICE TYPE:  R-A04142011-02 FINAL – Retail Processing, ESIID Lookup, Find ESIID, and Find Transactions

SHORT DESCRIPTION: ERCOT experienced a degradation of Retail Processing, ESIID Lookup, and TML/ MIS Find ESIID and Find Transactions from 09:00 to 14:00 today, April 14, 2011.

INTENDED AUDIENCE:  LSEs and TDSPs

DAY AFFECTED:  April 14, 2011from 09:00 to 14:00

LONG DESCRIPTION:  ERCOT experienced a degradation of Retail Processing, ESIID Lookup, and TML/ MIS Find ESIID and Find Transactions from 09:00 to 14:00 today, April 14, 2011.

Find ESIID and Find Transactions is currently functioning normally. 

An operating system patch rollback was put into place at 11:30 and completed at 14:00, resolving the issue.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager.  You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].

If you are receiving e-mail from an ERCOT distribution list that  you no longer wish to receive, please follow this link in order to unsubscribe from this list:  http://lists.ercot.com.

JR/DP

NOTICE DATE:  April 14, 2011

NOTICE TYPE:  R-A04142011-01 INITIAL – Retail Processing, ESIID Lookup, Find ESIID, and Find Transactions

SHORT DESCRIPTION: ERCOT is experiencing a degradation of Retail Processing, ESIID Lookup, and TML/ MIS Find ESIID and Find Transactions since 09:00 today, April 14, 2011.

Find ESIID and Find Transactions continue to experience intermittent errors and transaction processing is currently functioning in a degraded state.  Troubleshooting is ongoing.

INTENDED AUDIENCE:  LSEs and TDSPs

DAY AFFECTED:  April 14, 2011

LONG DESCRIPTION:  ERCOT is experiencing a degradation of Retail Processing, ESIID Lookup, and TML/ MIS Find ESIID and Find Transactions since 09:00 today, April 14, 2011.

Find ESIID and Find Transactions continue to experience intermittent errors and transaction processing is currently functioning in a degraded state.  Troubleshooting is ongoing.

ADDITIONAL INFORMATION:  Affected applications (both on a continuous or intermittent basis):

All retail processing (EAI)

TML and MIS (all retail interfaces) – Find ESI ID and Find Transactions

Report Explorer

CONTACT:  If you have any questions, please contact your ERCOT Account Manager.  You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].

If you are receiving e-mail from an ERCOT distribution list that  you no longer wish to receive, please follow this link in order to unsubscribe from this list:  http://lists.ercot.com.

DP