NOTICE DATE: April 14, 2011 NOTICE TYPE: R-A04142011-02 FINAL - Retail Processing, ESIID Lookup, Find ESIID, and Find Transactions SHORT DESCRIPTION: ERCOT experienced a degradation of Retail Processing, ESIID Lookup, and TML/ MIS Find ESIID and Find Transactions from 09:00 to 14:00 today, April 14, 2011. INTENDED AUDIENCE: LSEs and TDSPs DAY AFFECTED: April 14, 2011from 09:00 to 14:00 LONG DESCRIPTION: ERCOT experienced a degradation of Retail Processing, ESIID Lookup, and TML/ MIS Find ESIID and Find Transactions from 09:00 to 14:00 today, April 14, 2011. Find ESIID and Find Transactions is currently functioning normally. An operating system patch rollback was put into place at 11:30 and completed at 14:00, resolving the issue. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>. JR/DP From: ERCOT Client Services Sent: Thursday, April 14, 2011 11:37 AM To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; RMS and others Cc: 1 ERCOT Client Service Reps Subject: R-A04142011-01 INITIAL - Retail Processing, ESIID Lookup, Find ESIID, and Find Transactions NOTICE DATE: April 14, 2011 NOTICE TYPE: R-A04142011-01 INITIAL - Retail Processing, ESIID Lookup, Find ESIID, and Find Transactions SHORT DESCRIPTION: ERCOT is experiencing a degradation of Retail Processing, ESIID Lookup, and TML/ MIS Find ESIID and Find Transactions since 09:00 today, April 14, 2011. Find ESIID and Find Transactions continue to experience intermittent errors and transaction processing is currently functioning in a degraded state. Troubleshooting is ongoing. INTENDED AUDIENCE: LSEs and TDSPs DAY AFFECTED: April 14, 2011 LONG DESCRIPTION: ERCOT is experiencing a degradation of Retail Processing, ESIID Lookup, and TML/ MIS Find ESIID and Find Transactions since 09:00 today, April 14, 2011. Find ESIID and Find Transactions continue to experience intermittent errors and transaction processing is currently functioning in a degraded state. Troubleshooting is ongoing. ADDITIONAL INFORMATION: Affected applications (both on a continuous or intermittent basis): All retail processing (EAI) TML and MIS (all retail interfaces) - Find ESI ID and Find Transactions Report Explorer CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>. DP ############################ To unsubscribe from the NOTICE_RETAIL_PROCESSING list: write to: mailto:[log in to unmask] or click the following link: http://lists.ercot.com/SCRIPTS/WA-ERCOT.EXE?SUBED1=NOTICE_RETAIL_PROCESSING&A=1