NOTICE DATE:  September 26, 2011          

NOTICE TYPE:  R-B092611-01 INITIAL: Outage - Retail

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:  September 26, 2011 from 08:45 to 09:20 and 09:37 to current

DESCRIPTION:  ERCOT’s Enterprise Application Integration (EAI) database experienced an unplanned outage on Monday, September 26, 2011 from 08:45 to 09:20. The database went down again at 09:37 and is currently unavailable.

Retail Transactions are currently unable to process in ERCOT systems.

ERCOT is currently working to resolve the issue.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].

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JR/DH