NOTICE DATE: September 27, 2011 NOTICE TYPE: R-B092611-03 FINAL: Outage - Retail SHORT DESCRIPTION: ERCOT's Enterprise Application Integration (EAI) database experienced an unplanned outage on Monday, September 26, 2011 from 08:45 to 09:20 and 09:37 to 10:02. INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: September 26, 2011 from 08:45 to 09:20 and 09:37 to 10:02 LONG DESCRIPTION: ERCOT's Enterprise Application Integration (EAI) database experienced an unplanned outage on Monday, September 26, 2011 from 08:45 to 09:20 and 09:37 to 10:02. Retail Transaction processing was delayed for some transactions during that time. The impacted functions are now operational. The root cause was a configuration change made to the Retail API/UI web component during the scheduled maintenance outage on September 25. ADDITIONAL INFORMATION: The impacted transaction types and counts are: Transaction Type Count 814_03 136 814_05 85 814_06 2 814_08 3 814_09 1 814_17 5 814_20 3 814_21 40 814_24 3 814_25 2 814_28 4 814_29 1 Grand Total 285 Additional details will be provided in the monthly ERCOT IT Incident Market Notice Summary. Processing of impacted transactions resumed immediately following the outage, and ERCOT has verified that all transactions have been processed successfully. No action by market participants is necessary. Individual detailed lists of transactions can be requested from your ERCOT Retail Account Manager. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/> JR/DH From: ERCOT Client Services Sent: Monday, September 26, 2011 12:38 PM To: [log in to unmask]; [log in to unmask] Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps Subject: R-B092611-02 UPDATE: Outage - Retail NOTICE DATE: September 26, 2011 NOTICE TYPE: R-B092611-02 UPDATE: Outage - Retail SHORT DESCRIPTION: ERCOT's Enterprise Application Integration (EAI) database experienced an unplanned outage on Monday, September 26, 2011 from 08:45 to 09:20 and 09:37 to 10:02. INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: September 26, 2011 from 08:45 to 09:20 and 09:37 to 10:02 LONG DESCRIPTION: ERCOT's Enterprise Application Integration (EAI) database experienced an unplanned outage on Monday, September 26, 2011 from 08:45 to 09:20 and 09:37 to 10:02. Some retail transactions were delayed during these times. The impacted functions are now operational. ADDITIONAL INFORMATION: A root cause has not yet been determined. ERCOT is currently researching whether transaction SLA timing was affected. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/> JR/DP From: ERCOT Client Services Sent: Monday, September 26, 2011 10:11 AM To: [log in to unmask]; [log in to unmask] Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps Subject: R-B092611-01 INITIAL: Outage - Retail - September 26, 2011 from 08:45 to 09:20 and 09:37 to current NOTICE DATE: September 26, 2011 NOTICE TYPE: R-B092611-01 INITIAL: Outage - Retail INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: September 26, 2011 from 08:45 to 09:20 and 09:37 to current DESCRIPTION: ERCOT's Enterprise Application Integration (EAI) database experienced an unplanned outage on Monday, September 26, 2011 from 08:45 to 09:20. The database went down again at 09:37 and is currently unavailable. Retail Transactions are currently unable to process in ERCOT systems. ERCOT is currently working to resolve the issue. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>. JR/DH ############################ To unsubscribe from the NOTICE_EXTRACTS_RETAIL list: write to: mailto:[log in to unmask] or click the following link: http://lists.ercot.com/SCRIPTS/WA-ERCOT.EXE?SUBED1=NOTICE_EXTRACTS_RETAIL&A=1