NOTICE DATE: December 9, 2011 NOTICE TYPE: R-A120911-01 – Outage - MarkeTrak SHORT DESCRIPTION: ERCOT experienced an outage of MarkeTrak from 11:38 to 12:24 on Friday, December 9, 2011. INTENDED AUDIENCE: LSEs and TDSPs DAY AFFECTED: December 9, 2011 from 11:38 to 12:24 LONG DESCRIPTION: ERCOT experienced an outage of MarkeTrak from 11:38 to 12:24 on Friday, December 9, 2011. ERCOT’s MarkeTrak application is now processing at normal levels. ROOT CAUSE: Additional licenses added to an external service caused the web service to become non-responsive. A complete system reboot restored the system functionality. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>. DP/DH ############################ To unsubscribe from the NOTICE_RELEASE_RETAIL list: write to: mailto:[log in to unmask] or click the following link: http://lists.ercot.com/SCRIPTS/WA-ERCOT.EXE?SUBED1=NOTICE_RELEASE_RETAIL&A=1