NOTICE DATE:  December 9, 2011

NOTICE TYPE:  R-A120911-01 – Outage - MarkeTrak

SHORT DESCRIPTION:  ERCOT experienced an outage of MarkeTrak from 11:38 to 12:24 on Friday, December 9, 2011.

INTENDED AUDIENCE:  LSEs and TDSPs                     

DAY AFFECTED:  December 9, 2011 from 11:38 to 12:24

LONG DESCRIPTION:  ERCOT experienced an outage of MarkeTrak from 11:38 to 12:24 on Friday, December 9, 2011.

ERCOT’s MarkeTrak application is now processing at normal levels. 

ROOT CAUSE:  Additional licenses added to an external service caused the web service to become non-responsive.  A complete system reboot restored the system functionality.   

CONTACT:  If you have any questions, please contact your ERCOT Account Manager.  You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].

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DP/DH