NOTICE DATE: August 6, 2012 NOTICE TYPE: R-A080612-01 – Outage - MarkeTrak INTENDED AUDIENCE: LSEs and TDSPs DAY AFFECTED: August 4, 2012 from 08:00 to 09:17 DESCRIPTION: ERCOT experienced an outage of MarkeTrak from 08:00 to 09:17 on Saturday, August 4, 2012. The Saturday SLA for MarkeTrak is 08:00 – 12:00. Therefore, the outage impacted the SLA from 08:00 – 09:17. The root cause of the outage was a database issue. The database issue has been resolved, and MarkeTrak is up and fully functional. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>. JR/CD