NOTICE DATE: January 4, 2013 NOTICE TYPE: R-A010413-02 UPDATE: Retail Processing SHORT DESCRIPTION: Retail transaction processing has been restored INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: Friday, January 4, 2013 from approximately 14:10 to approximately 16:10 LONG DESCRIPTION: ERCOT experienced an issue that impacted Retail Transaction processing from 14:10 to 16:20 on Friday, January 4, 2013. ERCOT was able to receive inbound transactions, but was not processing outbound transactions. Retail transaction processing resumed at 16:10, Friday, January 4, 2013. ADDITIONAL INFORMATION: Details will be provided on the monthly IT Incident Summary Report. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com. JR/DH From: ERCOT Client Services Sent: Friday, January 04, 2013 3:40 PM To: [log in to unmask]; [log in to unmask] Cc: 1 ERCOT Client Service Reps; RMS and others; [log in to unmask]; [log in to unmask] ([log in to unmask]) Subject: R-A010413-01 Retail Processing NOTICE DATE: January 4, 2013 NOTICE TYPE: R-A010413-01 Retail Processing INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: January 4, 2013 from 14:10 to present DESCRIPTION: ERCOT is currently experiencing an issue impacting Retail Transaction processing. ERCOT is working on resolving this issue and will provide additional information as it becomes available. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>. JR/DH