NOTICE DATE:  June 18, 2013
NOTICE TYPE:  R-A061813-03 FINAL  Unplanned Outage  Retail Transaction Processing, Find ESIID, Find Transactions, and MarkeTrak
SHORT DESCRIPTION:  Retail Transaction Processing and MarkeTrak experienced an unplanned outage on Tuesday, June 18, 2013 from 14:16 to 16:00.  Find ESIID and Find Transaction were also unavailable from 14:16 to 16:38.
INTENDED AUDIENCE:  LSEs and TDSPs
DAY AFFECTED:  June 18, 2013
LONG DESCRIPTION:  Retail Transaction Processing and MarkeTrak experienced an unplanned outage on Tuesday, June 18, 2013 from 14:16 to 16:00.  Find ESIID and Find Transaction were also unavailable from 14:16 to 16:38.
All impacted services have been restored and are now operational.
The root cause was a retail application services interruption due to database resource issues.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager.  You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
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