NOTICE DATE:  June 18, 2013

NOTICE TYPE:  R-A061813-03 FINAL – Unplanned Outage – Retail Transaction Processing, Find ESIID, Find Transactions, and MarkeTrak

SHORT DESCRIPTION: Retail Transaction Processing and MarkeTrak experienced an unplanned outage on Tuesday, June 18, 2013 from 14:16 to 16:00.  Find ESIID and Find Transaction were also unavailable from 14:16 to 16:38. 

INTENDED AUDIENCE:  LSEs and TDSPs

DAY AFFECTED:  June 18, 2013

LONG DESCRIPTION:  Retail Transaction Processing and MarkeTrak experienced an unplanned outage on Tuesday, June 18, 2013 from 14:16 to 16:00.  Find ESIID and Find Transaction were also unavailable from 14:16 to 16:38. 

All impacted services have been restored and are now operational.

The root cause was a retail application services interruption due to database resource issues.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager.  You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].

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