NOTICE DATE:  October 31, 2013
NOTICE TYPE:  R-B102913-07 Retail Processing
SHORT DESCRIPTION:  Final Update - Delays in processing 867_03 transactions
INTENDED AUDIENCE:  TDSPs and REPs
DAYS AFFECTED:  October 28 - 31, 2013
LONG DESCRIPTION:  ERCOT has resolved the issue which began on the evening of Monday, October 28, 2013 and resulted in significant delays to processing of some 867 transactions.  Systems are now operating as expected and the transaction backlogs have been cleared.  ERCOT identified the root cause of the degradation in file processing speed as an unanticipated problem with a security software on its application servers.  ERCOT will work closely with its vendor to further investigate the cause and report its findings at applicable stakeholder forums.
ERCOT asks Market Participants that need lists of affected ESI IDs (and that do not wish to receive this information via MarkeTrak) send an email to ERCOT Client Services ([log in to unmask]<mailto:[log in to unmask]>) and David Michelsen ([log in to unmask]<mailto:[log in to unmask]>) requesting this information.
ADDITIONAL INFORMATION:  Market Participants that are experiencing issues should use the normal means of reporting the issues through MarkeTrak.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.


sa