NOTICE DATE:  March 12, 2014

NOTICE TYPE:  M-A031114-07 Unplanned Outage

SHORT DESCRIPTION:  Update - Unplanned Outage of some ERCOT systems

INTENDED AUDIENCE:  ERCOT Market Participants

DAYS AFFECTED:  March 11-12, 2014

LONG DESCRIPTION:  ERCOT is currently working on resolving two issues resulting from the Outage:

·         MarkeTrak GUI accessibility is intermittent

 

o   Please ask your IT department to assure that https://marketrak.ercot.com:8443/tmtrack/tmtrack.dll is properly resolving to IP address 66.128.16.157, and that your network has access on port 8443

o   If this does not resolve your issue, please call the ERCOT help desk

 

·         The certification environment used for Flight Testing is unavailable

ERCOT recognizes that there have been reports of sporadic performance issues.  ERCOT continues to fine tune its systems working with Market Participants as issues are reported to the help desk.  ERCOT also acknowledges that issues have been reported regarding the Find ESI ID and Find Transactions functionality on the Market Information system. These issues have now been resolved. 

ERCOT has arranged a conference call to provide updates on these issues and allow Market Participants to continue to discuss retail transaction processing among themselves.  The conference call is scheduled for 4:30 PM this afternoon.

Toll Free Number: 1-877-668-4493

Meeting Number: 656 851 453

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask].

If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

________________________________________________________________

NOTICE DATE:  March 12, 2014

NOTICE TYPE:  M-A031114-06 Unplanned Outage

SHORT DESCRIPTION:  Update - Unplanned Outage of some ERCOT systems

INTENDED AUDIENCE:  ERCOT Market Participants

DAYS AFFECTED:  March 11-12, 2014

LONG DESCRIPTION:  ERCOT has completed the transition of the impacted systems and affected services to the alternate data center and Retail Transaction Processing is now operational.  ERCOT will continue to monitor performance and update Market Participants as needed.

Further details will be provided during the 2:00 PM market call.

Toll Free Number: 1-877-668-4493

Meeting Number: 651 224 232

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask].

If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

________________________________________________________________

NOTICE DATE:  March 12, 2014

NOTICE TYPE:  M-A031114-05 Unplanned Outage

SHORT DESCRIPTION:  Update - Unplanned Outage of some ERCOT systems

INTENDED AUDIENCE:  ERCOT Market Participants

DAYS AFFECTED:  March 11-12, 2014

LONG DESCRIPTION:  ERCOT has completed the transition of the impacted systems and affected services to the alternate data center and expects Retail Transaction Processing to be operational this afternoon.

Business verification of all impacted systems is in progress on the following market-facing systems:

·         Retail Transaction Processing

·         Service Requests

·         MPIM

·         MarketTrak API

·         MIS Retail

ERCOT will provide an update on the recovery from the outage including the timing on resumption of retail transaction processing at a conference call with Market Participants scheduled for 2:00 PM.

Toll Free Number: 1-877-668-4493

Meeting Number: 651 224 232

Market Management System (MMS), Energy Management System (EMS), Outage Scheduler (OS), ERCOT.com and the Market Information System (MIS) are functioning and accessible.

AMS meter data and LSE file processing:

ERCOT systems currently have over 99.9% of the AMS Meter Data loaded for the next two initial settlement runs.  Data aggregation will run for Operating Day March 7, 2014 tonight (March 12, 2014) and for Operating Day March 8, 2014 tomorrow night (March 13, 2014).

The ERCOT data loading process for AMS meter data LSE files is self-regulating and has a two-step process. In the first step, files are loaded from the NAESB servers to Lodestar.  This logic is threaded by TDSP and DOES NOT look at time or date loaded. The process continually looks for files and moves the files to Lodestar.  Upon restoration of ERCOT Systems, if a TDSP desires to have older data loaded into ERCOT systems first, the AMS Meter LSE file submittals should be staggered by 30 minutes to allow for processing time between the files (i.e. submit data for operating date March 9, 2014, then wait 30 minutes before submitting data for operating day March 10, 2014 and so on).   In the second step, Lodestar loads files in the order they are received from NAESB.

ACTION REQUIRED:  When ERCOT resumes processing through the alternate data center, ERCOT will change the public IP addresses of some market facing services.  This change could impact market participants’ ability to access those services, or receive responses from them. 

NOTE: All Market Participants that transmit files via NAESB must ensure their systems can send and receive transactions from the new IP addresses.

The specific changes to the services are listed below.

MarkeTrak

https://marketrak.ercot.com:8443/tmtrack/tmtrack.dll – no URL change

Former Public IP: 66.128.17.187

New Public IP: 66.128.16.157

Port: 8443 – no change

 

NAESB

https://naesb.ercot.com:7403/ipnet/naesb – no URL change

Former Public IP: 66.128.17.102

New Public IP: 66.128.16.102

Port: 7403 – no change

 

FTP Replacement Script

https://b2b.ercot.com:44337/servlet/b2b/ebxml-100 – no URL change

Former Public IP: 66.128.17.102

New Public IP: 66.128.16.102

Port: 44337 – no change

 

ERCOT Retail FTP

retailtch.ercot.com – no URL change

Former Public IP: 66.128.17.162

New Public IP: 66.128.16.162

 

ETOD

https://etod.ercot.com/ - no URL change

Former Public IP: 66.128.17.159

New Public IP: 66.128.16.172

 

Market Participants are encouraged to contact the ERCOT Help Desk at (512) 248-6800 for any performance issues that they experience. 

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask].

If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

________________________________________________________________

NOTICE DATE:  March 12, 2014

NOTICE TYPE:  M-A031114-04 Unplanned Outage

SHORT DESCRIPTION:  Update - Unplanned Outage of some ERCOT systems

INTENDED AUDIENCE:  ERCOT Market Participants

DAYS AFFECTED:  March 11-12, 2014

LONG DESCRIPTION:  ERCOT continues efforts to transition the impacted systems and affected services to the alternate data center.  Systems are not yet fully restored.

An update will be provided during the 9:00 AM market call.

Toll Free Number: 1-877-668-4493

Meeting Number: 653 730 383

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask].

If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

 

 

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