NOTICE DATE: November 25, 2014 NOTICE TYPE: R-A111914-02 Informational SHORT DESCRIPTION: Resolved - MarkeTrak system experiencing processing issues INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: November 22, 2014 LONG DESCRIPTION: ERCOT has resolved the issue impacting assignment of ownership to MarkeTrak Issues via the API and the creation of new users in the User Interface. A misconfiguration was identified the evening of November 22, 2014 and at this time all expected functionality has been confirmed in production. ADDITIONAL INFORMATION: Market Participant Administrators should resume the creation of new users via the Add User workflow per the MarkeTrak User's Guide. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com. NOTICE DATE: November 19, 2014 NOTICE TYPE: R-A111914-01 Informational SHORT DESCRIPTION: MarkeTrak system experiencing processing issues INTENDED AUDIENCE: LSEs and TDSPs DAY AFFECTED: November 19, 2014 LONG DESCRIPTION: ERCOT's MarkeTrak system is currently experiencing processing issues in two areas of functionality: * API issues are intermittently being reported affecting the assignment of ownership. We are working directly with those users on a resolution to the errors. * Market Participant User Administrators are intermittently unable to complete creation of new users. ADDITIONAL INFORMATION: If you are a Market Participant MarkeTrak Administrator and need a user created before a resolution is reported, please contact [log in to unmask]<mailto:[log in to unmask]> with all pertinent information. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com. mm