NOTICE DATE:  November 25, 2014

NOTICE TYPE:  R-A111914-02 Informational

SHORT DESCRIPTION:  Resolved - MarkeTrak system experiencing processing issues

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:  November 22, 2014

LONG DESCRIPTION:  ERCOT has resolved the issue impacting assignment of ownership to MarkeTrak Issues via the API and the creation of new users in the User Interface.  A misconfiguration was identified the evening of November 22, 2014 and at this time all expected functionality has been confirmed in production.

ADDITIONAL INFORMATION:  Market Participant Administrators should resume the creation of new users via the Add User workflow per the MarkeTrak User’s Guide.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask].

If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

NOTICE DATE:  November 19, 2014

NOTICE TYPE:  R-A111914-01 Informational

SHORT DESCRIPTION:  MarkeTrak system experiencing processing issues

INTENDED AUDIENCE:  LSEs and TDSPs

DAY AFFECTED:  November 19, 2014

LONG DESCRIPTION:  ERCOT’s MarkeTrak system is currently experiencing processing issues in two areas of functionality:

· API issues are intermittently being reported affecting the assignment of ownership.  We are working directly with those users on a resolution to the errors.

· Market Participant User Administrators are intermittently unable to complete creation of new users.

ADDITIONAL INFORMATION:  If you are a Market Participant MarkeTrak Administrator and need a user created before a resolution is reported, please contact [log in to unmask] with all pertinent information. 

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask].

If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

mm