NOTICE DATE: March 6, 2015 NOTICE TYPE: R-A030515-03 Retail Processing SHORT DESCRIPTION: System issue resulting in impacts to market facing applications INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: Thursday, March 5, 2015 from 14:15 through 17:05 LONG DESCRIPTION: ERCOT experienced a system issue on March 5, 2015, from 14:15 through 14:50. As a result the following market facing systems were unavailable or not performing as expected: * Find Transaction * Find ESIID * MarkeTrak * MPIM In addition, * Retail transaction processing was degraded from 14:15 until 17:05, impacting 3,685 transactions. * At 17:05 transactions began processing normally and the backlog was cleared at 17:25. No Market Participant action is required. ADDITIONAL INFORMATION: Root cause was a system communication issue. Detailed root cause analysis is still underway. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com. ________________________________________________________________ NOTICE DATE: March 6, 2015 NOTICE TYPE: R-A030515-02 Retail Processing SHORT DESCRIPTION: Follow-up Retail Market Call scheduled INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: March 6, 2015, 3:00 pm LONG DESCRIPTION: ERCOT will hold a follow-up conference call to update Market Participants on the system issue resulting in a delay in transaction processing and other Retail functions being unavailable yesterday afternoon. The conference call will be held at 3:00 pm CST Friday, March 6, 2015. A total of 3,685 transactions were impacted. No Market Participant action is required. Root cause was a system communication issue. Detailed root cause analysis is still underway. ADDITIONAL INFORMATION: Please use the conference call information below: Toll Free Number: 1.888.894.0587 Participant Passcode: 691650 CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com. ________________________________________________________________ NOTICE DATE: March 5, 2015 NOTICE TYPE: R-A030515-01 Retail Processing SHORT DESCRIPTION: System issue resulting in impacts to market facing applications INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: Thursday, March 5, 2015 from 14:15 through 14:50 LONG DESCRIPTION: ERCOT experienced a system issue on March 5, 2015, from 14:15 through 14:50. As a result the following market facing systems were unavailable or not performing as expected: * Retail transaction processing was delayed * Find Transaction * Find ESIID * MarkeTrak * MPIM ADDITIONAL INFORMATION: The backlog of Retail transactions that resulted was caught up at 17:25. Root cause is under investigation. Impacted transaction volumes will be included in a follow-up Market Notice. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com. sa