NOTICE DATE:  March 6, 2015

NOTICE TYPE:  R-A030515-03 Retail Processing

SHORT DESCRIPTION:  System issue resulting in impacts to market facing applications

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:  Thursday, March 5, 2015 from 14:15 through 17:05

LONG DESCRIPTION:  ERCOT experienced a system issue on March 5, 2015, from 14:15 through 14:50.  As a result the following market facing systems were unavailable or not performing as expected:

·         Find Transaction

·         Find ESIID

·         MarkeTrak

·         MPIM

In addition,

·         Retail transaction processing was degraded from 14:15 until 17:05, impacting 3,685 transactions.

·         At 17:05 transactions began processing normally and the backlog was cleared at 17:25.

No Market Participant action is required.

ADDITIONAL INFORMATION:  Root cause was a system communication issue.  Detailed root cause analysis is still underway.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask].

If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

________________________________________________________________

NOTICE DATE:  March 6, 2015

NOTICE TYPE:  R-A030515-02 Retail Processing

SHORT DESCRIPTION:  Follow-up Retail Market Call scheduled

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:  March 6, 2015, 3:00 pm

LONG DESCRIPTION:  ERCOT will hold a follow-up conference call to update Market Participants on the system issue resulting in a delay in transaction processing and other Retail functions being unavailable yesterday afternoon.  The conference call will be held at 3:00 pm CST Friday, March 6, 2015.

A total of 3,685 transactions were impacted.  No Market Participant action is required.

Root cause was a system communication issue.  Detailed root cause analysis is still underway.

ADDITIONAL INFORMATION:  Please use the conference call information below:

Toll Free Number:  1.888.894.0587

Participant Passcode:  691650

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask].

If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

________________________________________________________________

NOTICE DATE:  March 5, 2015

NOTICE TYPE:  R-A030515-01 Retail Processing

SHORT DESCRIPTION:  System issue resulting in impacts to market facing applications

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:  Thursday, March 5, 2015 from 14:15 through 14:50

LONG DESCRIPTION:  ERCOT experienced a system issue on March 5, 2015, from 14:15 through 14:50.  As a result the following market facing systems were unavailable or not performing as expected:

·         Retail transaction processing was delayed

·         Find Transaction

·         Find ESIID

·         MarkeTrak

·         MPIM

ADDITIONAL INFORMATION:  The backlog of Retail transactions that resulted was caught up at 17:25.

Root cause is under investigation.

Impacted transaction volumes will be included in a follow-up Market Notice.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask].

If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

 

 

 

 

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