NOTICE DATE:  May 6, 2016

NOTICE TYPE:  M-A050616-01 General

SHORT DESCRIPTION:  Issues with Digital Certificate Installation and Renewal

INTENDED AUDIENCE:  ERCOT Market Participants, User Security Administrators and Back-up User Security Administrators  

DAY AFFECTED:  May 6, 2016

LONG DESCRIPTION:  A recent software change to ERCOT’s Digital Certificate application adding functionality for Windows 10 users included changes to the ActiveX component download. Due to this change, Market Participants have reported issues with the installation and renewal process. Changes have been implemented to resolve reported issues. 

ACTION REQUIRED:  Market Participants should ensure the computers used in the installation and renewal of Digital Certificates are configured in accordance with the appropriate configuration guide located in the Public Data section of ERCOT.com at http://www.ercot.com/services/mdt/userguides.

Additional troubleshooting information is available in this guide: Digital Certificate Troubleshooting and Settings Guide.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask].

If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

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