***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. ***** NOTICE DATE: May 5, 2017 NOTICE TYPE: R-A050517-01 Retail SHORT DESCRIPTION: MarkeTrak Admin Escalation Email Issue INTENDED AUDIENCE: MarkeTrak Users DAYS AFFECTED: April 21 - May 05, 2017 LONG DESCRIPTION: From April 21 to May 05, 2017, ERCOT's MarkeTrak application failed to send out daily reminder e-mails with the subject line "Escalated MarkeTrak Issues requiring your attention". The problem was identified and corrected and the process that sends those e-mails will resume May 06, 2017 at 12:00 AM. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com. mm ######################################################################## To unsubscribe from the NOTICE_RETAIL_OPERATIONS_ISSUES list, click the following link: http://lists.ercot.com/scripts/wa-ERCOT.exe?SUBED1=NOTICE_RETAIL_OPERATIONS_ISSUES&A=1