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NOTICE DATE:  May 2, 2018

NOTICE TYPE:  R-A050218-01 Retail

SHORT DESCRIPTION:  Retail transaction processing issue

INTENDED AUDIENCE:  Retail Operations

DAY AFFECTED:  May 1, 2018 2:36 p.m. to May 2, 2018 10:55 a.m.

LONG DESCRIPTION:  ERCOT experienced an issue impacting inbound retail transaction processing from Centerpoint Energy and Oncor Electric Delivery Company LLC (Oncor) starting at 2:36 p.m. on May 1, 2018.

No data was lost and backlogs have largely cleared or are clearing as expected.

Root cause investigation is underway.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.

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