***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. ***** NOTICE DATE: May 2, 2018 NOTICE TYPE: R-A050218-01 Retail SHORT DESCRIPTION: Retail transaction processing issue INTENDED AUDIENCE: Retail Operations DAY AFFECTED: May 1, 2018 2:36 p.m. to May 2, 2018 10:55 a.m. LONG DESCRIPTION: ERCOT experienced an issue impacting inbound retail transaction processing from Centerpoint Energy and Oncor Electric Delivery Company LLC (Oncor) starting at 2:36 p.m. on May 1, 2018. No data was lost and backlogs have largely cleared or are clearing as expected. Root cause investigation is underway. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving email from a public ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com. sa ######################################################################## To unsubscribe from the NOTICE_RETAIL_OPERATIONS_ISSUES list, click the following link: http://lists.ercot.com/scripts/wa-ERCOT.exe?SUBED1=NOTICE_RETAIL_OPERATIONS_ISSUES&A=1