NOTICE DATE:  January 31, 2019

NOTICE TYPE:  R-A013119-02 Retail

SHORT DESCRIPTION:  Retail transactions processing issues

INTENDED AUDIENCE:  Retail Operations

DAY AFFECTED:  January 31, 2019

LONG DESCRIPTION:  ERCOT continues to process retail transactions at a degraded capacity.  There is no data loss expected from this incident.

Root cause investigation continues and follow-up will be provided as information becomes available. 

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask].

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mm