***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. ***** NOTICE DATE: January 31, 2019 NOTICE TYPE: R-A013119-02 Retail SHORT DESCRIPTION: Retail transactions processing issues INTENDED AUDIENCE: Retail Operations DAY AFFECTED: January 31, 2019 LONG DESCRIPTION: ERCOT continues to process retail transactions at a degraded capacity. There is no data loss expected from this incident. Root cause investigation continues and follow-up will be provided as information becomes available. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving email from a public ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com. mm ######################################################################## To unsubscribe from the NOTICE_RETAIL_OPERATIONS_ISSUES list, click the following link: http://lists.ercot.com/scripts/wa-ERCOT.exe?SUBED1=NOTICE_RETAIL_OPERATIONS_ISSUES&A=1