***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE:  February 15, 2019

NOTICE TYPE:  R-A021519-01 Retail

SHORT DESCRIPTION:  Retail transaction processing issues


DAY AFFECTED:  February 14 -15, 2019

LONG DESCRIPTION:  ERCOT was unable to send outbound retail transactions to one Market Interface Service Provider (MISP) that represents multiple Market Participants from February 14, 2019 at 8:04 p.m. to February 15, 2019 at 8:53 a.m.  The MISP has indicated that it has corrected the issue as of 8:53 a.m. today. All backlogs in ERCOT systems have been reprocessed as of 8:59 a.m. today.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask].

If you are receiving email from a public ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.





To unsubscribe from the NOTICE_RETAIL_OPERATIONS_ISSUES list, click the following link: