NOTICE DATE: February 15, 2019
NOTICE TYPE: R-A021519-01 Retail
SHORT DESCRIPTION: Retail transaction processing issues
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: February 14 -15, 2019
LONG DESCRIPTION: ERCOT was unable to send outbound retail transactions to one Market Interface Service Provider (MISP) that represents multiple Market Participants from February 14, 2019 at 8:04 p.m. to February 15, 2019 at 8:53 a.m. The MISP has indicated that it has corrected the issue as of 8:53 a.m. today. All backlogs in ERCOT systems have been reprocessed as of 8:59 a.m. today.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at .
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