NOTICE DATE: December 8, 2020
NOTICE TYPE: R-A120820-02 Retail Transaction Processing
SHORT DESCRIPTION: ERCOT has resolved the issue with duplicate transactions and normal processing has resumed.
INTENDED AUDIENCE: CRs, TDSPs
DAYS AFFECTED: December 7 – December 8, 2020
LONG DESCRIPTION: As noted in Market Notice R-A120820-01, Retail Transaction Processing, ERCOT suspended processing of inbound retail transactions due to a system error in which these transactions were duplicated. The error has now been resolved. Backlogged transactions have cleared and normal processing has resumed.
Root cause analysis is continuing and will be provided when available.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask].
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