SUBJECT: CNP-M-A021521-05 CNP Experiencing Transaction Processing Issue & Market Call - Follow Up

NOTICE DATE: February 16, 2021

NOTICE TYPE: CNP-M-A021521-05 – Market Call – Follow Up

DAYS AFFECTED: February 16, 2021

SHORT DESCRIPTION: CenterPoint Energy Market Call follow-up information.

INTENDED AUDIENCE: All Market Participants

LONG DESCRIPTION: CenterPoint Energy Market Call follow-up information is provided below as requested.

If you have service order transactions impacted by our retry process, you will receive a separate email identifying the ESIID involved listing the transaction type.
As discussed on the call, we would like REPs’ feedback on tomorrow’s call regarding the following actions for orders that are still being retried over our AMS system, but have not yet been able to execute due to our inability to communicate with the meters:

CNP can keep retrying the orders – if power is restored to the premise, the order will execute. However, it is not known when power restoration will occur.
CNP can turndown the orders, and REPs are then free to resubmit.
For the just read orders – Switches, CSA’s MVI/ Force MVO, we do have a way to complete these order types by using the most recent read in our Meter Data Management System. We will discuss this further in our next market call.

Available web links to share with your customer for ongoing information related to this weather event

CenterPoint Energy website: centerpointenergy.com

Social media channels: www.facebook.com/CenterPointEnergy/ and www.twitter.com/CNPalerts

Outage Tracker for general outage locations

CenterPointEnergy.com/StormCenter for electric and natural gas safety tips and other resources.

For steps customers can take to reduce their energy use, they can visit http://www.ercot.com/about/conservation

Meeting number (access code): 145 250 7028

Join by phone
+1-415-655-0002 US Toll

Meeting password: AjGtHBQ2J58

ADDITIONAL INFORMATION: We look forward to meeting with you tomorrow, please continue to stay safe.

CONTACT: If you have any questions please let us know [log in to unmask]

Competitive Retailer Relations

CenterPoint Energy Houston Electric, LLC