NOTICE DATE: February 17, 2021

 

NOTICE TYPE: CNP-M-A021221-05 - Extended

 

SHORT DESCRIPTION:  Extreme Weather – CenterPoint Energy Suspension of Disconnect for Non-Pay Orders.

 

INTENDED AUDIENCE:  Retail Electric Providers

 

LONG DESCRIPTION:  CenterPoint Energy is extending the suspension of disconnect for non-pay orders through Friday, February 19, 2021, due to continued freezing temperatures and road conditions in the CenterPoint Energy Service Area. We will continue to monitor conditions and resume DNP as soon as the weather allows.

 

 

CenterPoint Energy’s Process for Extreme Weather Moratoriums on Disconnects:

·         Disconnect for Non-Payment (DNP) 650_01 transactions that were previously submitted and are currently in our system will be Completed Unexecutable with a code of “V001” for any DNP with a “Date Wanted” that is within the Moratorium window.  

·         New “Same Day” DNP orders that are submitted during the existing Weather Moratorium will be rejected with a Weather Advisory code of “W” for A13 – Weather Advisory

·         New DNP orders may be submitted for requested future “Date Wanted” dates and will be accepted by our system.  However, the future “Date Wanted” should be in accordance to the CenterPoint Energy resume DNP orders date listed.

 

ADDITIONAL INFORMATION:  Additional information concerning this suspension of disconnect for non-pay orders will be provided when it becomes available.

 

To view safety tips, click on the links below:

• Houston

 

CONTACT:  If you have any questions regarding this notification, please send an email to [log in to unmask]

 

 

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CenterPoint Energy Houston Electric, LLC