NOTICE DATE:  February 18, 2021

NOTICE TYPE:  Informational - NEWS RELEASE

SHORT DESCRIPTION:  CenterPoint Energy provided the following update on its severe winter weather restoration efforts.

INTENDED AUDIENCE:  All Market Participants

LOND DESCRIPTION:

  *   Company was ready to deliver power as soon as it was available
  *   Electricity shortfalls over the past several days was due to insufficient supply of electricity from power generators; CenterPoint Energy, which does not generate its own power, was required by the Electric Reliability Council of Texas (ERCOT) to suspend electric service to a portion of its customers
  *   Company restores approximately 1.3 million electric customers in a 24-hour period; expects to have majority restored by the end of the day
  *   Natural gas supply has remained reliable and stable throughout the duration of the winter weather event


CenterPoint Energy provided the following update on its severe winter weather restoration efforts:

At the peak of this event, approximately 1.4 million total customers were impacted by the severe winter weather event across CenterPoint Energy's service territory. As of 2 p.m. CT, approximately 1.37 million customers have been restored. Less than 25,000 customers remain to be restored.

"We appreciate our customers' continued patience as we perform service restoration work in the field, including repairing damaged equipment from the severe winter weather which caused unplanned outages. We will not rest until service to all our customers has been safely restored," said Kenny Mercado, CenterPoint Energy's Executive Vice President, Electric Utility. "The safety of our customers, communities and crews will continue to be our top priority."

Mercado added, "From the outset of the severe weather and generation shortage event, we said that we would be ready to deliver power as soon as it was available to be delivered. And we have done that and will continue to do so as safely as possible."

CenterPoint Energy has hundreds of crews in the field today assessing its system and repairing damaged equipment from the severe winter weather which caused unplanned outages. As its crews' work is completed, CenterPoint Energy's customer outage numbers will continue to decline. The company said that it expects to have the majority of customers restored by the end of the day. Isolated outages should be addressed by the end of the day tomorrow.

With continued winter weather expected across its service territory, CenterPoint Energy wants to remind customers that the potential for additional outages could exist. When outages occur for any reason, CenterPoint Energy is committed to restoring power as safely and quickly as possible. In addition, the possibility remains that customer outages could occur if CenterPoint Energy is directed by the Electric Reliability Council of Texas (ERCOT) to reduce electricity on its system due to issues with generation capacity. As restoration efforts progress, CenterPoint Energy continues to encourage customers to practice energy conservation through the duration of the winter weather and generation shortage event.

ADDITIONAL INFORMATION:  The company also said that its natural gas supply has remained reliable and stable throughout the duration of the winter weather event.

Scott Doyle, CenterPoint Energy's Executive Vice President, Natural Gas, said, "With cold temperatures forecasted for tonight, we are confident in our ability to maintain our natural gas supplies through the night and tomorrow."

Customers who return to their residences should be mindful of natural gas pipes inside and outside their homes if they need to make any repairs as a result of ruptured water pipes. If you smell the "rotten egg" odor of natural gas, immediately leave on foot, go to a safe location and call both 911 and CenterPoint Energy<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centerpointenergy.com%2Fen-us%2Fcorporate%2Fcontact-us&data=04%7C01%7Ccevera.white%40centerpointenergy.com%7C5e93796accfc465a368108d8d4525d1d%7C88cc5fd7fd7844b6ad75b6915088974f%7C0%7C0%7C637492797517636496%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=neK2fQItswfWAZgokCofN96%2FQcCWmXmJvlQOkVF5%2BD4%3D&reserved=0>.

The company also reminds customers to be informed on safe digging practices and the importance of calling 811 to have utility lines marked prior to any digging activity. Customers can learn more by visiting https://www.texas811.org/<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.texas811.org%2F&data=04%7C01%7Ccevera.white%40centerpointenergy.com%7C5e93796accfc465a368108d8d4525d1d%7C88cc5fd7fd7844b6ad75b6915088974f%7C0%7C0%7C637492797517636496%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=f8h8NMozn18p3Dz%2FcKXz89LxIWwTGdoXMhLy8TWLCjA%3D&reserved=0>

CenterPoint Energy will continue to update customers through local media outlets, its website centerpointenergy.com<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centerpointenergy.com%2F&data=04%7C01%7Ccevera.white%40centerpointenergy.com%7C5e93796accfc465a368108d8d4525d1d%7C88cc5fd7fd7844b6ad75b6915088974f%7C0%7C0%7C637492797517646489%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iJg3yQMAAKYgpG0OyvMRByzfILZdmH16AanRB%2FEzuFI%3D&reserved=0> and its social media channels, Twitter<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2F%40cnpalerts&data=04%7C01%7Ccevera.white%40centerpointenergy.com%7C5e93796accfc465a368108d8d4525d1d%7C88cc5fd7fd7844b6ad75b6915088974f%7C0%7C0%7C637492797517646489%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wDJuB09swFQ8OW7QaV%2Bsy9CUT7rG8kKN0y35d0yVp64%3D&reserved=0> (@CNPalerts) and Facebook<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCenterPointEnergy%2F&data=04%7C01%7Ccevera.white%40centerpointenergy.com%7C5e93796accfc465a368108d8d4525d1d%7C88cc5fd7fd7844b6ad75b6915088974f%7C0%7C0%7C637492797517656484%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DZjc%2FQWZS31mM6deM0ubkJzCrQKvKJYqASWmkt7mmkE%3D&reserved=0>

CONTACT:  If you have any questions regarding this notification, please send an email to [log in to unmask]<mailto:[log in to unmask]>


Competitive Retailer Relations
CenterPoint Energy Houston Electric, LLC

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