NOTICE DATE:  December 3, 2021

NOTICE TYPE:  M-C120321-01 General

SHORT DESCRIPTION: Changes to Contact Information for ERCOT

INTENDED AUDIENCE: All Market Participants

DAYS AFFECTED: December 15, 2021

LONG DESCRIPTION:  ERCOT will make changes to its contact information for incoming telephone calls to improve routing of telephone calls from the public and efficiently use resources that support public and market participant inquiries. 

Effective December 15, 2021, the current general information phone number, (512) 248-6800, will be dedicated to public inquiries and will provide information on how to submit questions and access resources posted on the Contact Us page of the ERCOT website.

A new general information phone number, 1-877-647-4357, will be dedicated for Market Participants to contact ERCOT and report information technology issues to the service desk or to request assistance from the client services department for any issues related to their operational interactions with ERCOT.     

In addition, a new “Market Participant Support” page will be added under the Market Participants tab of the ERCOT website with the above contact information and links to additional resources on the ERCOT website.   

ACTION REQUIRED: Market participants should use the new general information contact phone number, 1-877-647-4357, to contact ERCOT after December 15, 2021. 

CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask].

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