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Notice Retail Operations Issues

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Market Notices concerning general retail market operations issues and system generated Market Notices related to unplanned retail system issues (Transaction Processing, MarkeTrak, Retail MIS).

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Subject	From	Date
R-A042325-02 Resolved: Outage impacting Find ESI ID and Find Transaction functionality in the MIS	ERCOT Client Services	Wed, 23 Apr 2025 14:22:40 -0500
R-A042325-01 ERCOT is experiencing an outage effecting the Find ESI and Find Transaction functionality of the MIS	ERCOT Client Services	Wed, 23 Apr 2025 10:43:21 -0500
M-A021125-01 "No Concurrent licenses are available" being reported in MarkeTrak	ERCOT Client Services	Tue, 11 Feb 2025 13:51:40 -0600
M-B021025-01 ERCOT has received reports from several Market Participants that they are unable to submit MarkeTrak Issues.	ERCOT Client Services	Mon, 10 Feb 2025 11:33:47 -0600
M-C080124-01 MIS degradation issue causing an "Internal Server Error"	ERCOT Client Services	Thu, 1 Aug 2024 17:26:52 -0500
M-D073124-01 Unplanned degradation of ERCOT.com	ERCOT Client Services	Wed, 31 Jul 2024 14:48:54 -0500
M-E062824-02 Unplanned system outage - MPIM - Complete MPIM is now Available	ERCOT Client Services	Fri, 28 Jun 2024 12:39:45 -0500
M-E062824-01 Unplanned system outage - MPIM	ERCOT Client Services	Fri, 28 Jun 2024 11:23:09 -0500
R-A062024-01 The Retail Market Subcommittee has requested that a TEXAS SET 5.0 ORIENTATION be held.	ERCOT Client Services	Thu, 20 Jun 2024 11:57:06 -0500
R-A051624-02 Update: ERCOT systems continue to process through large volumes of retail transactions	ERCOT Client Services	Thu, 16 May 2024 16:54:40 -0500
R-A051624-01 ERCOT has a backload of inbound and outbound retail transactions awaiting processing	ERCOT Client Services	Thu, 16 May 2024 11:58:21 -0500
R-A032924-02 ERCOT has restored service to the FlighTrak and MarkeTrak applications in the Retail Market Testing Environment.	ERCOT Client Services	Sat, 30 Mar 2024 02:27:11 +0000
R-A032924-01 ERCOT is experiencing an unplanned outage of the FlighTrak and MarkeTrak applications in the Retail Market Testing Environment.	ERCOT Client Services	Fri, 29 Mar 2024 18:33:46 -0500
M-C031524-01 ERCOT Experienced Retail Transaction Processing Issues from 1:03PM to 2:33PM	ERCOT Client Services	Fri, 15 Mar 2024 15:11:04 -0500
R-A021224-01 ERCOT experienced a degradation sending outbound retail transactions for approximately 1 hour this morning.	ERCOT Client Services	Mon, 12 Feb 2024 10:19:47 -0600
M-C090123-01 Planned Maintenance Outage - Retail Market Test Environment (RMTE)	ERCOT Client Services	Fri, 1 Sep 2023 11:30:20 -0500
M-B082523-01 ERCOT is implementing alternative required methods of multi-factor authentication for accessing FlighTrak	ERCOT Client Services	Fri, 25 Aug 2023 12:43:21 -0500
R-A040323-01 ERCOT had an unplanned NAESB outage today from 10:33am - 10:43am. ERCOT had an unplanned ListServ outage from 10:33am - 10:52am.	ERCOT Client Services	Mon, 3 Apr 2023 11:34:45 -0500
R-A101922-01 MarkeTrak Application outage on the Retail Market Test Environment (RMTE)	ERCOT Client Services	Wed, 19 Oct 2022 14:46:43 -0500
R-A042722-02 ERCOT Retail processing has been restored.	ERCOT Client Services	Wed, 27 Apr 2022 13:11:10 -0500
R-A042722-01 Retail Processing Issues	ERCOT Client Services	Wed, 27 Apr 2022 09:44:37 -0500
R-A042222-01 ERCOT will be taking an outage of the MarkeTrak Application in the Retail Market Test Environment	ERCOT Client Services	Fri, 22 Apr 2022 11:32:22 -0500
R-A042122-01 ERCOT experienced a brief outage of the MarkeTrak Application	ERCOT Client Services	Thu, 21 Apr 2022 11:53:26 -0500
R-A072621-02 Complete - Retail Transaction processing issue resolved and all backlogs have been cleared	ERCOT Client Services	Mon, 26 Jul 2021 16:05:19 -0500
R-A072621-01 ERCOT is experiencing processing issues with TexasSET transactions which will require a brief outage to correct	ERCOT Client Services	Mon, 26 Jul 2021 13:32:21 -0500
M-A070821-01 ERCOT is reprocessing a number of 814 Enrollment and 867 Usage files that were received yesterday in order to create the required outbound response files.	ERCOT Client Services	Thu, 8 Jul 2021 11:43:03 -0500
R-A120820-02 ERCOT has resolved the issue with duplicate transactions and normal processing has resumed.	ERCOT Client Services	Tue, 8 Dec 2020 11:48:19 -0600
R-A120820-01 ERCOT is experiencing a duplication issue with inbound retail transaction processing	ERCOT Client Services	Tue, 8 Dec 2020 10:30:04 -0600
R-A120420-01 Informational: Increased volume of 814_24 Move- Out Requests are bypassing valid Continuous Service Agreements (CSAs)	ERCOT Client Services	Fri, 4 Dec 2020 11:02:06 -0600
R-A111720-02 Final Retail transaction processing issues reported on November 17, 2020 have been resolved.	ERCOT Client Services	Wed, 18 Nov 2020 11:08:57 -0600
R-A111720-01 Retail transaction processing issues	ERCOT Client Services	Tue, 17 Nov 2020 12:50:04 -0600
R-A100120-01 ERCOT's retail processing was interrupted the evening of September 30th, 2020 at approximately 6:30pm.	ERCOT Client Services	Thu, 1 Oct 2020 10:27:13 -0500
R-B072920-06 Reminder - New distribution list for Weather Moratorium notices	ERCOT Client Services	Fri, 28 Aug 2020 11:53:09 -0500
R-B072920-05 Reminder - New distribution list for Weather Moratorium notices	ERCOT Client Services	Fri, 21 Aug 2020 16:52:47 -0500
R-B072920-04 Reminder - New distribution list for Weather Moratorium notices	ERCOT Client Services	Fri, 14 Aug 2020 12:03:15 -0500
R-B072920-03 Reminder - New distribution list for Weather Moratorium notices	ERCOT Client Services	Fri, 7 Aug 2020 09:01:51 -0500
R-A080620-01 Delayed processing of 867_03 transactions	ERCOT Client Services	Thu, 6 Aug 2020 13:10:09 -0500
R-B072920-02 Reminder - New distribution list for Weather Moratorium notices	ERCOT Client Services	Fri, 31 Jul 2020 12:10:59 -0500
R-B072920-01 New distribution list for Weather Moratorium notices	ERCOT Client Services	Wed, 29 Jul 2020 12:49:47 -0500
M-A011920-01 Retail 867_03 Data loading process issue for July 18th delayed until July 19th at 11:00 PM	ERCOT Client Services	Sun, 19 Jul 2020 12:34:16 -0500
Subscribing to the RMS Listserv	ERCOT Client Services	Thu, 9 Jul 2020 21:55:24 +0000
FW: R-A012420-02 Retail transaction processing issues	ERCOT Client Services	Fri, 24 Jan 2020 18:00:08 +0000
INITIAL OUTAGE NOTICE 01/24/20 10:20:06 - Retail Transaction Processing	ERCOT Help Desk	Fri, 24 Jan 2020 10:20:11 -0600
M-A090419-01 Change to programmatic access from ERCOT's External Web Services API	ERCOT Client Services	Wed, 4 Sep 2019 11:34:41 -0500
M-A061719-02 Reminder - Changes to programmatic access to ERCOT's External Web Services API and MarkeTrak API	ERCOT Client Services	Mon, 15 Jul 2019 13:58:59 -0500
M-A061719-01 Changes to programmatic access to ERCOT’s External Web Services API and MarkeTrak API	ERCOT Client Services	Mon, 17 Jun 2019 17:08:41 -0500
M-B032819-07 Reminder - Changes to programmatic access to ERCOT's External Web Services API	ERCOT Client Services	Thu, 23 May 2019 15:08:42 -0500
M-B032819-05 Time Change - ERCOT Secure Sockets Layer (SSL) Certificate upgrade and changes to programmatic access to ERCOT's External Web Servies API	ERCOT Client Services	Tue, 30 Apr 2019 13:14:32 -0500
M-A041919-01 Fraudulent email messages appearing to come from ERCOT	ERCOT Client Services	Fri, 19 Apr 2019 15:00:20 +0000
M-B032819-03 Workshop to discuss ERCOT Secure Sockets Layer (SSL) certificate upgrade and changes to programmatic access to ERCOT's External Web Services API	ERCOT Client Services	Fri, 12 Apr 2019 16:36:39 -0500
R-A040919-02 Update Retail transaction processing issues	ERCOT Client Services	Wed, 10 Apr 2019 15:52:00 +0000
R-A040919-01 Retail transaction processing issues	ERCOT Client Services	Tue, 9 Apr 2019 22:09:18 +0000
INITIAL OUTAGE NOTICE 04/09/19 16:42:26 - Retail Transaction Processing	ERCOT Help Desk	Tue, 9 Apr 2019 16:44:08 -0500
R-A021519-01 Retail transaction processing issues	ERCOT Client Services	Fri, 15 Feb 2019 16:01:57 +0000
M-B020319-01 Unplanned System Outage	ERCOT Client Services	Mon, 4 Feb 2019 00:23:25 +0000
M-B020319-01 Unplanned System Outage	McCarty, Mike	Mon, 4 Feb 2019 00:14:21 +0000
R-A013119-03 Final – Retail transactions processing issues	ERCOT Client Services	Thu, 31 Jan 2019 22:56:54 +0000
R-A013119-02 Retail transactions processing issues	ERCOT Client Services	Thu, 31 Jan 2019 21:56:24 +0000
R-A013119-01 Retail Transaction Processing Issues	ERCOT Client Services	Thu, 31 Jan 2019 19:20:00 +0000
R-A050218-01 Retail transaction processing issue	ERCOT Client Services	Wed, 2 May 2018 16:26:08 +0000
INITIAL OUTAGE NOTICE 05/02/18 11:04:48 - Electronic Data Interchange (EDI)	ERCOT Help Desk	Wed, 2 May 2018 11:04:53 -0500
M-A041818-01 Potential duplicate retail transactions	ERCOT Client Services	Wed, 18 Apr 2018 14:09:13 +0000
M-A041018-01 Delayed processing of 867_03 transactions	ERCOT Client Services	Tue, 10 Apr 2018 18:50:45 +0000
R-A040618-02 Final - Retail transaction processing issues	ERCOT Client Services	Fri, 6 Apr 2018 21:23:02 +0000
R-A040618-01 Retail transaction processing issues	ERCOT Client Services	Fri, 6 Apr 2018 19:11:17 +0000
R-A032218-02 Update - Retail transaction processing issue	ERCOT Client Services	Fri, 23 Mar 2018 19:52:30 +0000
R-A032218-01 Retail transaction processing issue	ERCOT Client Services	Thu, 22 Mar 2018 21:39:10 +0000
R-A012718-03 WebEx workshop to discuss the retail transaction processing issue on Saturday, January 27, 2018	ERCOT Client Services	Wed, 31 Jan 2018 18:00:20 +0000
R-A012718-02 Update – Retail transaction and AMS data reconciliation and verification following retail transaction processing issues	ERCOT Client Services	Tue, 30 Jan 2018 17:54:49 +0000
R-A012718-01 Retail transactions processing issues	ERCOT Client Services	Sun, 28 Jan 2018 06:03:14 +0000
INITIAL OUTAGE NOTICE 01/27/18 21:15:28 - Retail Transaction Processing	ERCOT Help Desk	Sat, 27 Jan 2018 21:17:23 -0600
R-A012518-02 Final - Retail transactions processing issues	ERCOT Client Services	Thu, 25 Jan 2018 22:15:13 +0000
R-A012518-01 Retail transactions processing issues	ERCOT Client Services	Thu, 25 Jan 2018 20:26:32 +0000
INITIAL OUTAGE NOTICE 01/25/18 14:08:30 - Retail Transaction Processing	ERCOT Help Desk	Thu, 25 Jan 2018 14:09:46 -0600
R-A011918-02 - Final - Retail transactions processing issues	ERCOT Client Services	Fri, 19 Jan 2018 17:10:58 +0000
R-A011918-01Retail transactions processing issues	ERCOT Client Services	Fri, 19 Jan 2018 15:53:48 +0000
INITIAL OUTAGE NOTICE 01/19/18 09:10:05 - Retail Transaction Processing	ERCOT Help Desk	Fri, 19 Jan 2018 09:11:34 -0600
M-A011818-02 Update Unplanned Outage	ERCOT Client Services	Fri, 19 Jan 2018 03:45:42 +0000
M-A011818-01 Unplanned Outage	ERCOT Client Services	Thu, 18 Jan 2018 23:41:08 +0000
M-A011218-01 867_03 Non-Interval Data Recorder (NIDR) transactions processing issue	ERCOT Client Services	Fri, 12 Jan 2018 22:03:50 +0000
R-A080117-07 Informational workshop #5 (WebEx Only) on Mass Transition of ESI IDs between TDSPs (Sharyland to Oncor)	ERCOT Client Services	Mon, 20 Nov 2017 22:48:35 +0000
INITIAL OUTAGE NOTICE 11/12/17 10:55:35 - Retail Transaction Processing	ERCOT Help Desk	Sun, 12 Nov 2017 10:57:31 -0600
R-A080117-06 Informational workshop #4 on Mass Transition of ESI IDs between TDSPs (Sharyland to Oncor)	ERCOT Client Services	Wed, 25 Oct 2017 15:37:53 +0000
R-A080117-05 Informational workshop #3 on Mass Transition of ESI IDs between TDSPs (Sharyland to Oncor)	ERCOT Client Services	Tue, 19 Sep 2017 17:40:41 +0000
R-A082817-03 AEP, TNMP and CNP’s Hurricane Harvey Status Update Market Call	ERCOT Client Services	Tue, 5 Sep 2017 15:18:12 +0000
R-A082817-02 AEP, TNMP and CNP's Hurricane Harvey Status Update Market Call	ERCOT Client Services	Wed, 30 Aug 2017 22:05:06 +0000
R-A080117-04 Workshop II on Mass Transition of ESI IDs between TDSPs (Sharyland to Oncor) has been rescheduled	ERCOT Client Services	Tue, 29 Aug 2017 13:48:07 +0000
R-A082817-02 Updated Dial-in Information for AEP, TNMP and CNP Hurricane Harvey Status Update Market Call	ERCOT Client Services	Mon, 28 Aug 2017 21:07:52 +0000
R-A082817-01 AEP, TNMP and CNP Hurricane Harvey Status Update Market Call	ERCOT Client Services	Mon, 28 Aug 2017 16:57:54 +0000
R-A080117-03 Informational workshop #2 on Mass Transition of ESI IDs between TDSPs (Sharyland to Oncor)	ERCOT Client Services	Wed, 16 Aug 2017 21:14:08 +0000
R-A080917-01 Retail Transaction Processing Issue	ERCOT Client Services	Wed, 9 Aug 2017 16:23:52 +0000
R-A080117-02 Update - Informational workshop on Mass Transition of ESI IDs between TDSPs (Sharyland to Oncor) will be at ERCOT’s Austin facilities and via Webex	ERCOT Client Services	Thu, 3 Aug 2017 17:32:30 +0000
R-A080117-01 Informational workshop on Mass Transition of ESI IDs between TDSPs (Sharyland to Oncor)	ERCOT Client Services	Tue, 1 Aug 2017 14:29:46 +0000
R-A060617-01 Final – Outage Retail Transaction Processing	ERCOT Client Services	Wed, 7 Jun 2017 03:49:09 +0000
INITIAL OUTAGE NOTICE 06/06/17 21:20:27 - Retail Transaction Processing	ERCOT Help Desk	Tue, 6 Jun 2017 21:21:17 -0500
Re: R-A050517-01 MarkeTrak Admin Escalation Email Issue	Richard F. Paez	Fri, 5 May 2017 19:32:12 +0000
Re: R-A050517-01 MarkeTrak Admin Escalation Email Issue	[log in to unmask]	Fri, 5 May 2017 15:08:16 -0400
Re: R-A050517-01 MarkeTrak Admin Escalation Email Issue	Richard F. Paez	Fri, 5 May 2017 18:58:08 +0000
Re: R-A050517-01 MarkeTrak Admin Escalation Email Issue	[log in to unmask]	Fri, 5 May 2017 14:18:34 -0400
R-A050517-01 MarkeTrak Admin Escalation Email Issue	ERCOT Client Services	Fri, 5 May 2017 18:18:22 +0000
R-B041317-01 Retail Transaction Processing issue	ERCOT Client Services	Thu, 13 Apr 2017 18:41:23 +0000
INITIAL OUTAGE NOTICE 04/13/17 11:00:16 - Enterprise Application Integration (EAI)	ERCOT Help Desk	Thu, 13 Apr 2017 11:01:40 -0500
R-A033017-03 Final - Issue Processing Subset of 814_20 Maintains Updating Load Profile	ERCOT Client Services	Thu, 30 Mar 2017 21:01:02 +0000
M-B033017-02 Unplanned Outage – Retail/Wholesale	ERCOT Client Services	Thu, 30 Mar 2017 19:12:23 +0000
M-B033017-01 Unplanned Outage – Retail/Wholesale	ERCOT Client Services	Thu, 30 Mar 2017 18:31:08 +0000
R-A032817-02 Update - Issue Processing Subset of 814_20 Maintains Updating Load Profile	ERCOT Client Services	Wed, 29 Mar 2017 19:12:21 +0000
R-A032817-01 Issue Processing Subset of 814_20 Maintains Updating Load Profile	ERCOT Client Services	Tue, 28 Mar 2017 18:44:24 +0000
M-A022317-01 Unplanned Outage	ERCOT Client Services	Fri, 24 Feb 2017 16:47:05 +0000
INITIAL OUTAGE NOTICE 02/23/17 19:00:29 - Electronic Data Interchange (EDI)	ERCOT Help Desk	Thu, 23 Feb 2017 19:01:11 -0600
R-A081616-01 Unplanned Outage – Retail	ERCOT Client Services	Tue, 16 Aug 2016 18:15:59 +0000
M-A072216-01 Change to e-mail distribution list [log in to unmask]	ERCOT Client Services	Fri, 22 Jul 2016 21:54:29 +0000
R-A072216-01 Retail Transaction Processing Issue	ERCOT Client Services	Fri, 22 Jul 2016 21:27:06 +0000
INITIAL OUTAGE NOTICE 07/22/16 15:06:06 - Electronic Data Interchange (EDI)	ERCOT Help Desk	Fri, 22 Jul 2016 15:06:55 -0500

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