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Subject:	R-A052510-02 FINAL NOTICE - Retail Processing
From:	ERCOT Client Relations <[log in to unmask]>
Date:	Tue, 25 May 2010 16:13:23 -0500
Content-Type:	multipart/alternative
Parts/Attachments:	text/plain (3148 bytes) , text/html (13 kB)

NOTICE DATE:  May 25, 2010
NOTICE TYPE:  R-A052510-02 FINAL NOTICE - Retail Processing
SHORT DESCRIPTION:  This morning, ERCOT experienced retail transaction processing issues impacting ERCOT generated cancellation and notification transactions and 814_20s.
INTENDED AUDIENCE:  CRs and TDSPs
DAY AFFECTED:  May 25, 2010 from 06:00 to 08:59
LONG DESCRIPTION:  ERCOT experienced retail transaction processing outage resulting in a delay in sending ERCOT generated cancellation and notification transactions and 814_20s.
ERCOT Retail Transaction processing has been restored and is functioning normally.
Processing of impacted transactions resumed immediately following the affected time indicated and ERCOT has verified that all transactions have been processed successfully.  No action by Retail Market Participants is necessary.
ADDITIONAL INFORMATION:  A root cause was the result of manual troubleshooting efforts that inadvertently caused issues with the early morning batch run, which then prevented retail processing from occurring without manual intervention.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.
DP/JR
145219

From: ERCOT Client Relations
Sent: Tuesday, May 25, 2010 10:39 AM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A052510-01 INITIAL NOTICE - Retail Processing

NOTICE DATE:  May 25, 2010
NOTICE TYPE:  R-A052510-01 INITIAL NOTICE - Retail Processing
SHORT DESCRIPTION:  This morning, ERCOT experienced retail transaction processing issues impacting ERCOT generated cancellation and notification transactions and 814_20s.
INTENDED AUDIENCE:  CRs and TDSPs
DAY AFFECTED:  May 25, 2010 from 06:00 to 08:59
LONG DESCRIPTION:  ERCOT experienced retail transaction processing issues resulting in a delay in sending ERCOT generated cancellation and notification transactions and 814_20s.
At this time, all ERCOT Retail Transaction processing has been restored.
ADDITIONAL INFORMATION:  A root cause is being investigated.
Additional information will be provided as it becomes available.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.
JR/DP
145219

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