NOTICE DATE: January 29, 2010
NOTICE TYPE: R-A012610-05 FINAL - Retail Processing
SHORT DESCRIPTION: ERCOT experienced NAESB configuration issues with a subset of Market Participants after the retail release on January 23, 2010. Vendor recommended changes were made to NAESB. All systems and transaction processing are successfully reinstated.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: January 24, 2010 to 2:58 PM, January 28, 2010
LONG DESCRIPTION: ERCOT experienced NAESB configuration issues with a subset of Market Participants after the retail release on January 23, 2010. The majority of configuration issues were resolved. ERCOT continued to work with the remaining impacted Market Participants. ERCOT also engaged the vendor (Inovis) for additional support. ERCOT received a recommendation from the vendor and recommendations were tested in the Cert environment with multiple Market Participants
ERCOT completed installation of the recommended changes for the scheduled emergency outage of our NAESB system at approximately 2:17 PM Thursday, January 28, 2010 and verification was completed at 2:58 PM Thursday, January 28, 2010. All systems and transaction processing were successfully reinstated at that time.
During today's conference call ERCOT shared that it has identified approximately 700 files in which ERCOT did not receive a valid 997 acknowledgement or a valid response transaction. Those files will be submitted for reprocessing today. The transaction count on those files is as follows:
TRAN TYPE
Count
814s
22976
867s
14546
824s
78774
Grand Total
116296
ADDITIONAL INFORMATION: ERCOT has completed creation of MarkeTrak issues for the impacted Market Participants.
Those MarkeTrak issues will contain two files.
* One file will contain transaction level detail of the files sent to your organization.
* One file will provide detailed service order information for your service orders within the aforementioned 700 files.
Additional details will be provided in the ERCOT IT Incident Market Notice Summary.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>
DP/JR
From: ERCOT Client Relations
Sent: Thursday, January 28, 2010 5:16 PM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps; RMS and others; TAC and Others; COPS and Others
Subject: R-A012610-04 UPDATE - Retail Processing
NOTICE DATE: January 28, 2010
NOTICE TYPE: R-A012610-04 UPDATE - Retail Processing
SHORT DESCRIPTION: ERCOT experienced NAESB configuration issues with a subset of Market Participants after the retail release on January 23, 2010. Vendor recommended changes were made to NAESB. All systems and transaction processing are successfully reinstated.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: January 24, 2010 to 2:58 PM, January 28, 2010
LONG DESCRIPTION: ERCOT experienced NAESB configuration issues with a subset of Market Participants after the retail release on January 23, 2010. The majority of configuration issues were resolved. ERCOT continued to work with the remaining impacted Market Participants. ERCOT also engaged the vendor (Inovis) for additional support. ERCOT received a recommendation from the vendor and recommendations were tested in the Cert environment with multiple Market Participants
ERCOT completed installation of the recommended changes for the scheduled emergency outage of our NAESB system at approximately 2:17 PM and verification was completed at 2:58 PM today, Thursday, January 28, 2010. All systems and transaction processing were successfully reinstated at that time.
ERCOT has reprocessed files that had a failed status. ERCOT continues to analyze the logs and will work with Market Participants to reprocess files from archive as needed.
ERCOT will provide an update on a conference call on Friday, January 29, see call information below.
As always, connectivity issues such as NAESB or TML can be reported to the ERCOT Help Desk at 512-248-6800 or [log in to unmask]<mailto:[log in to unmask]> or to your ERCOT Account Manager.
ADDITIONAL INFORMATION: ERCOT will provide additional details as they become available.
ERCOT has also scheduled a conference call for any additional questions concerning this Retail Processing issue. The conference call details are as follows:
Teleconference: 1-866-469-3239
Meeting number: 354 041 405
Conference Call Date and Time: January 29, 2010 3:00 PM
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>
DP/DG
From: ERCOT Client Relations
Sent: Wednesday, January 27, 2010 5:30 PM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Retail Client Services
Subject: R-A012610-03 UPDATE - Retail Processing
NOTICE DATE: January 27, 2010
NOTICE TYPE: R-A012610-03 UPDATE - Retail Processing
SHORT DESCRIPTION: As a result of this weekend's Retail Release, outbound files failed to be decrypted on the recipient side for a number of files for a subset of Market Participants.
Market Participants who have not received a response to their Move-In transactions are requested to submit Safety Net Move-Ins.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: January 24, 2010 to present
LONG DESCRIPTION: As a result of this weekend's Retail Release, ERCOT continues to experience NAESB configuration issues with a subset of Market Participants. The majority of configuration issues have been resolved. ERCOT is in contact with Market Participants still being impacted and is currently working with the vendor (Inovis) for additional support. ERCOT has received a recommendation from the vendor and recommendations are being tested in the Cert environment. For the remaining impacted MPs, some of the files continue to fail and are being requeued for processing at ERCOT.
Market Participants that have issues with decrypting files are asked to open tickets with the ERCOT helpdesk by calling 512-248-6800. Select option 3 for the helpdesk. Request a priority ticket.
ADDITIONAL INFORMATION: ERCOT will provide additional details as they become available.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>
DH/DP
From: Notice Release Wholesale [mailto:[log in to unmask]] On Behalf Of ERCOT Client Relations
Sent: Tuesday, January 26, 2010 5:16 PM
To: [log in to unmask]
Subject: R-A012610-02 UPDATE - Retail Processing
NOTICE DATE: January 26, 2010
NOTICE TYPE: R-A012610-02 UPDATE - Retail Processing
SHORT DESCRIPTION: As a result of this weekend's Retail Release, outbound files failed to be decrypted on the recipient side for a number of files for a subset of Market Participants.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: January 24, 2010 to present
LONG DESCRIPTION: As a result of this weekend's Retail Release, ERCOT experienced NAESB configuration issues with a subset of Market Participants and transactions.
The majority of decryption issues have been resolved and a resolution is in progress for the remainder. Market Participants that continue to have issues with decrypting files are asked to open tickets with the ERCOT helpdesk by calling 512-248-6800. Select option 3 for the helpdesk.
ADDITIONAL INFORMATION: ERCOT will provide additional details as they become available.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>
JR/DH
From: ERCOT Client Relations
Sent: Tuesday, January 26, 2010 12:58 PM
To: 1 ERCOT Retail Client Services
Subject: R-A012610-01 INITIAL - Retail Processing
NOTICE DATE: January 26, 2010
NOTICE TYPE: R-A012610-01 INITIAL - Retail Processing
SHORT DESCRIPTION: ERCOT is currently experiencing retail transaction processing issues for a small subset of Market Participants and transactions.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: January 26, 2010 to present
LONG DESCRIPTION: As a result of this weekend's Retail Release, ERCOT is currently experiencing retail transaction processing issues for a small subset of Market Participants and transactions.
ERCOT is working to resolve this issue and is working with the impacted Market Participants.
ADDITIONAL INFORMATION: ERCOT will provide additional details as they become available.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>
DP/DG/DH
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