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Subject:
R-A022608-03 UPDATE Other: MarkeTrak Degradation
From:
ERCOT Client Relations <[log in to unmask]>
Reply To:
Notices concerning system outages or upgrade releases and testing that affect retail market functi <[log in to unmask]>
Date:
Thu, 28 Feb 2008 16:59:52 -0600
Content-Type:
multipart/alternative
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NOTICE DATE:  February 28, 2008

NOTICE TYPE:  R-A022608-03 UPDATE Other:  MarkeTrak Degradation 

CLASSIFICATION:  Public

SHORT DESCRIPTION:  The MarkeTrak System is continuing to experience
service degradation.  

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:   February 26, 2008 from approximately 9:20 AM to present

LONG DESCRIPTION:  The MarkeTrak System is continuing to experience
service degradation since approximately 9:20 AM February 26, 2008.
ERCOT has determined that the cause of the degradation is related to a
database server and is only impacting the performance of MarkeTrak.
Retail transaction processing has not been impacted by this issue.

During the March 2, 2008 maintenance window, ERCOT will assign
additional resources to the Customer Registration Database.

During the March 30, 2008 maintenance window, ERCOT will be implementing
a database change to reduce the contention on the Customer Registration
Database.

ERCOT worked with the Market for the schedule of the Station ID name
changes to support Nodal (M-A113007-01).

In order to not impact that schedule, ERCOT will throttle the 814_20 and
814_21 transactions during business hours and will open up the queues
after hours in order to allow the transactions to clear before the start
of the next business day. 

The implementation of these steps by ERCOT should be able to minimize
the degradation on MarkeTrak until the Customer Registration Database
server change is implemented.

CONTACT: If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
[log in to unmask] <BLOCKED::mailto:[log in to unmask]> .

If you are receiving e-mail from an ERCOT distribution list that you no
longer wish to receive, please follow this link in order to unsubscribe
from this list:  http://lists.ercot.com <http://lists.ercot.com/> 

JA/TR

 

 

________________________________

 

From: ERCOT Client Relations 
Sent: Wednesday, February 27, 2008 1:11 PM
To: [log in to unmask];
[log in to unmask]; [log in to unmask]
Cc: 1 ERCOT Retail Client Services; [log in to unmask];
[log in to unmask]; [log in to unmask]
Subject: R-A022608-02 UPDATE Other: MarkeTrak Degradation

 

NOTICE DATE:  February 27, 2008

NOTICE TYPE:  R-A022608-02 UPDATE Other:  MarkeTrak Degradation 

CLASSIFICATION:  Public

SHORT DESCRIPTION:  The MarkeTrak System is continuing to experience
service degradation.  

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:   February 26, 2008 from approximately 9:20 AM to present

LONG DESCRIPTION:  The MarkeTrak System is continuing to experience
service degradation since approximately 9:20 AM February 26, 2008.
ERCOT continues to research the cause of the degradation issues and
additional information will be provided when available.

CONTACT: If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
[log in to unmask] <BLOCKED::mailto:[log in to unmask]> .

If you are receiving e-mail from an ERCOT distribution list that you no
longer wish to receive, please follow this link in order to unsubscribe
from this list:  http://lists.ercot.com <http://lists.ercot.com/> 

JA/DG

 

________________________________

From: ERCOT Client Relations 
Sent: Tuesday, February 26, 2008 5:12 PM
To: [log in to unmask];
[log in to unmask]; [log in to unmask]
Cc: 1 ERCOT Retail Client Services; [log in to unmask];
[log in to unmask]; [log in to unmask]
Subject: R-A022608-01 Other: MarkeTrak Degradation

 

NOTICE DATE:  February 26, 2008

NOTICE TYPE:  R-A022608-01 Other:  MarkeTrak Degradation 

CLASSIFICATION:  Public

SHORT DESCRIPTION:  The MarkeTrak System has experienced service
degradation since approximately 9:20 AM today.  

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:   February 26, 2008 from approximately 9:20 AM to present

LONG DESCRIPTION:  The MarkeTrak System has experienced service
degradation since approximately 9:20 AM today.  ERCOT is currently
researching the cause of the degradation issues and additional
information will be provided when available.

CONTACT:  If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
[log in to unmask] <BLOCKED::mailto:[log in to unmask]> .

If you are receiving e-mail from an ERCOT distribution list that you no
longer wish to receive, please follow this link in order to unsubscribe
from this list:  http://lists.ercot.com <http://lists.ercot.com/> 

DP/JA

 

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