NOTICE DATE:  March 23, 2010
NOTICE TYPE:  R-A031810-02 REMINDER: Informational - MarkeTrak
SHORT DESCRIPTION:  ERCOT will implement changes to the MarkeTrak application as discussed in the MarkeTrak Task Force meeting on March 2, 2010.  These changes are part of an ongoing effort to improve application performance.

INTENDED AUDIENCE:  CRs and TDSPs
DAY AFFECTED:  March 24, 2010
LONG DESCRIPTION:  ERCOT will be implementing changes to the MarkeTrak application as discussed in the MarkeTrak Task Force meeting on March 2, 2010.  These changes are part of an ongoing effort to improve application performance.

ERCOT will implement the following changes after the SLA period ending at 7:00 PM on March 24, 2010.

*         Change the auto log off time period to 30 minutes.  It is currently set to 60 minutes.  This should not impact end users as re-authentication is seamless.  This will reduce the number of idle users that are logged into MarkeTrak at any given time and therefore open up additional system resources.

*         Increase the amount of time between automated Registration Status checks that MarkeTrak performs on IAG/IAL and Cancel issues when they are Pending Complete.  This effort will reduce the amount of traffic on the MarkeTrak servers which should improve overall system performance.

*         Continue decreasing the monthly issue archiving timeline from the original configuration (issues closed greater than 13 months in the past) to the goal of issues closed greater than 7 months in the past. Archived issues are accessible via the Background Report workflow.  This effort will reduce the number of active MarkeTrak issues in the tool. It will speed up search times and reduce the traffic on the MarkeTrak servers.

*         Update homepage for users that have not changed from the default to the Welcome to MarkeTrak page.  ERCOT has found that many end users have their homepages set up to auto run resource intensive reports at the time they log into MarkeTrak. These users may or may not be knowingly running these reports and they may not be necessary at this time.  ERCOT will reset the end users home page to not auto run these reports in an effort to reduce unnecessary traffic on the MarkeTrak servers.

o   Information and instructions for updating your homepage can be found in the MarkeTrak Users Guide as well as in the Retail Market Participant MarkeTrak Workshop: http://www.ercot.com/services/training/Retail_Market_Participant_Workshop
ACTION REQUIRED:  No action is required by Market Participants.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.
JR/DP

From: ERCOT Client Relations
Sent: Thursday, March 18, 2010 3:55 PM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: 1 ERCOT Client Service Reps
Subject: R-A031810-01 Informational - MarkeTrak

NOTICE DATE:  March 18, 2010
NOTICE TYPE:  R-A031810-01 Informational - MarkeTrak
SHORT DESCRIPTION:  ERCOT will implement changes to the MarkeTrak application as discussed in the MarkeTrak Task Force meeting on March 2, 2010.  These changes are part of an ongoing effort to improve application performance.

INTENDED AUDIENCE:  CRs and TDSPs
DAY AFFECTED:  March 24, 2010
LONG DESCRIPTION:  ERCOT will be implementing changes to the MarkeTrak application as discussed in the MarkeTrak Task Force meeting on March 2, 2010.  These changes are part of an ongoing effort to improve application performance.

ERCOT will implement the following changes after the SLA period ending at 7:00 PM on March 24, 2010.

*         Change the auto log off time period to 30 minutes.  It is currently set to 60 minutes.  This should not impact end users as re-authentication is seamless.  This will reduce the number of idle users that are logged into MarkeTrak at any given time and therefore open up additional system resources.

*         Increase the amount of time between automated Registration Status checks that MarkeTrak performs on IAG/IAL and Cancel issues when they are Pending Complete.  This effort will reduce the amount of traffic on the MarkeTrak servers which should improve overall system performance.

*         Continue decreasing the monthly issue archiving timeline from the original configuration (issues closed greater than 13 months in the past) to the goal of issues closed greater than 7 months in the past. Archived issues are accessible via the Background Report workflow.  This effort will reduce the number of active MarkeTrak issues in the tool. It will speed up search times and reduce the traffic on the MarkeTrak servers.

*         Update homepage for users that have not changed from the default to the Welcome to MarkeTrak page.  ERCOT has found that many end users have their homepages set up to auto run resource intensive reports at the time they log into MarkeTrak. These users may or may not be knowingly running these reports and they may not be necessary at this time.  ERCOT will reset the end users home page to not auto run these reports in an effort to reduce unnecessary traffic on the MarkeTrak servers.

o   Information and instructions for updating your homepage can be found in the MarkeTrak Users Guide as well as in the Retail Market Participant MarkeTrak Workshop: http://www.ercot.com/services/training/Retail_Market_Participant_Workshop

A one day reminder notice will be sent to all CRs and TDSPs on March 23, 2010.
ACTION REQUIRED:  No action is required by Market Participants.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.
JR/DH