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Subject:	R-A04192011-02 FINAL - Retail Processing, ESIID Lookup, Find ESIID, and Find Transactions
From:	ERCOT Client Services <[log in to unmask]>
Date:	Tue, 19 Apr 2011 16:55:35 -0500
Content-Type:	multipart/alternative
Parts/Attachments:	text/plain (3152 bytes) , text/html (9 kB)

NOTICE DATE:  April 19, 2011
NOTICE TYPE:  R-A04192011-02 FINAL -ESIID Lookup, Find ESIID and Find Transactions
SHORT DESCRIPTION: ERCOT experienced degradation in service for the ESIID Lookup, and TML/ MIS Find ESIID and Find Transactions functions from 08:30am to 10:30am on Tuesday, April 19, 2011.
INTENDED AUDIENCE:  LSEs and TDSPs
DAY AFFECTED:  April 19, 2011from 08:30am to 10:30am
LONG DESCRIPTION:  ERCOT experienced degradation in service for the ESIID Lookup, and TML/ MIS Find ESIID and Find Transactions functions from 08:30am to 10:30am on Tuesday, April 19, 2011.
A TML/MIS component experienced backlog issues due to slow messaging processing within the EAI application.  Some transactions were accepted, but held in queue, while the component was started on another server.
 Affected functions returned to normal at 10:30am.
ADDITIONAL INFORMATION: ERCOT is currently investigating the root cause with the vendor.  Details will be reported to the market in the IT Incident Summary Report.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager.  You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that  you no longer wish to receive, please follow this link in order to unsubscribe from this list:  http://lists.ercot.com<http://lists.ercot.com/>.
JR/DH/DP

From: ERCOT Client Services
Sent: Tuesday, April 19, 2011 10:22 AM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; RMS and others
Cc: 1 ERCOT Client Service Reps
Subject: R-A04192011-01 INITIAL - Retail Processing, ESIID Lookup, Find ESIID, and Find Transactions

NOTICE DATE:  April 19, 2011
NOTICE TYPE:  R-A04192011-01 INITIAL - Retail Processing, ESIID Lookup, Find ESIID, and Find Transactions
DESCRIPTION: ERCOT is experiencing a degradation of Retail Processing, ESIID Lookup, and TML/ MIS Find ESIID and Find Transactions beginning at  08:30 today, April 19, 2011.
ERCOT is currently working on multiple options to restore the services to normal. Retail processing is functioning in a degraded state.
INTENDED AUDIENCE:  LSEs and TDSPs
DAY AFFECTED:  April 19, 2011from 08:30 to current
CONTACT:  If you have any questions, please contact your ERCOT Account Manager.  You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that  you no longer wish to receive, please follow this link in order to unsubscribe from this list:  http://lists.ercot.com<http://lists.ercot.com/>.
JR/DH

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