NOTICE DATE:  March 23, 2009
NOTICE TYPE:  R-A032309-01 Outage - Retail - MarkeTrak
INTENDED AUDIENCE:  CRs and TDSPs
SHORT DESCRIPTION:  ERCOT will be taking an outage of the MarkeTrak Application GUI and API outside of the Service Level Agreement timeframe. This outage will occur on March 24, 2009 from 7:00 PM until 10:00 PM.
DAY AFFECTED:  March 24, 2009 from 7:00 PM to 10:00 PM
LONG DESCRIPTION:  ERCOT will be taking an outage of the MarkeTrak Application GUI and API outside of the Service Level Agreement timeframe. This outage will occur on March 24, 2009 from 7:00 PM until 10:00 PM to implement SIR 12042. This SIR will add to MarkeTrak the auto-log off feature. Going forward, MarkeTrak will automatically log users out after 2.5 hours of inactivity.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
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JR/JA