NOTICE DATE: November 24, 2008
NOTICE TYPE: R-A112108-02 UPDATE - Unplanned Outage - Retail
SHORT DESCRIPTION: ERCOT's Electronic Data Interchange (EDI)
application experienced an outage on November 21, 2008 from 1:13 PM to
2:10 PM.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: November 21, 2008 from 1:13 PM to 2:10 PM
LONG DESCRIPTION: ERCOT's Electronic Data Interchange (EDI) application
experienced an outage on November 21, 2008 from 1:13 PM to 2:10 PM.
During an EDI application server failover on November 21, 2008, it was
discovered that a scheduled maintenance activity performed during a
planned maintenance outage on September 7, 2008 was not successfully
completed for the EDI application. The failover on November 21, 2008
was the first failover on that server since the maintenance outage. In
order to resolve this issue, the application was failed back to the
original processing servers. Transaction processing was then returned
to normal.
As a result of the outage, there was a subset of transactions that were
duplicated outbound (79 transactions) or the 814 response transaction
was delayed. ERCOT is completing the transaction analysis and will have
all reprocessing completed by the end of the day, November 24, 2008.
Below are the counts of transactions requiring reprocessing.
Transaction Type
Count
814_01
11
814_09
9
814_12
1
814_13
8
814_21
7
814_24
3
814_25
180
814_28
16
814_29
3
Total
238
ADDITIONAL INFORMATION: ERCOT's Electronic Data Interchange (EDI)
application is now operational. ERCOT will be notifying affected Market
Participants by logging MarkeTrak issues with details of the
transactions.
CONTACT: If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
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longer wish to receive, please follow this link in order to unsubscribe
from this list: http://lists.ercot.com <http://lists.ercot.com/> .
JR/DP/JA
________________________________
From: ERCOT Client Relations
Sent: Friday, November 21, 2008 3:24 PM
To: [log in to unmask];
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Cc: 1 ERCOT Client Service Reps; [log in to unmask];
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Subject: R-A112108-01 INITIAL NOTICE - Unplanned Outage - Retail
NOTICE DATE: November 21, 2008
NOTICE TYPE: R-A112108-01 INITIAL NOTICE - Unplanned Outage - Retail
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: November 21, 2008 from 1:13 PM to 2:10 PM
DESCRIPTION: ERCOT's Electronic Data Interchange (EDI) application
experienced an outage on November 21, 2008 from 1:13 PM to 2:10 PM.
ERCOT's Electronic Data Interchange (EDI) application is now
operational.
Additional information will be provided as it becomes available.
CONTACT: If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
[log in to unmask]
If you are receiving e-mail from an ERCOT distribution list that you no
longer wish to receive, please follow this link in order to unsubscribe
from this list: http://lists.ercot.com <http://lists.ercot.com/> .
JR/DH/JA
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