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Subject:	R-A032309-03: UPDATE: Outage - Retail - MarkeTrak
From:	ERCOT Client Relations <[log in to unmask]>
Date:	Mon, 30 Mar 2009 16:27:36 -0500
Content-Type:	multipart/alternative
Parts/Attachments:	text/plain (4 kB) , text/html (13 kB)

NOTICE DATE:  March 30, 2009
NOTICE TYPE:  R-A032309-03 UPDATE: Outage - Retail - MarkeTrak
CLASSIFICATION:  CRs and TDSPs
SHORT DESCRIPTION:  Since the implementation of  SIR 12042 (the auto log-out functionality in MarkeTrak) on Tuesday, March 24, 2009, ERCOT has received several inquiries regarding a prompt requesting a User ID and password to regain access to MarkeTrak after long periods of inactivity.
DAY AFFECTED:  March 24, 2009 to current
LONG DESCRIPTION:  Since the implementation of  SIR 12042 (the auto log-out functionality in MarkeTrak) on Tuesday, March 24, 2009, ERCOT has received several inquiries regarding a prompt requesting a User ID and Password to regain access to MarkeTrak after long periods of inactivity.
ERCOT implemented this SIR to alleviate the high volume of users unable to access MarkeTrak due to the error message "No Concurrent licenses are available".
When MarkeTrak users are auto logged off from the active license pool and activity resumes in MarkeTrak, the user will be presented with a pop-up log in screen asking for a User ID and a password.  This applet, as well as the original MarkeTrak browser should both be closed, and a new browser session opened to restore the authentication required to use MarkeTrak.
If you continue to have difficulty after following this process, please contact the ERCOT Helpdesk.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>
JR/ DG


From: ERCOT Client Relations
Sent: Wednesday, March 25, 2009 8:49 AM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A032309-02: COMPLETION: Outage - Retail - MarkeTrak

The outage of the MarkeTrak Application was completed at approximately 8:55 PM.  SIR 12042, which will automatically log users out after 2.5 hours of inactivity, was successfully implemented.
As always, connectivity issues can be reported to the ERCOT Help Desk at 512-248-6800 or [log in to unmask]<mailto:[log in to unmask]> or to your ERCOT Account Manager.
DP
From: ERCOT Client Relations
Sent: Monday, March 23, 2009 4:34 PM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A032309-01: Outage - Retail - MarkeTrak

NOTICE DATE:  March 23, 2009
NOTICE TYPE:  R-A032309-01 Outage - Retail - MarkeTrak
INTENDED AUDIENCE:  CRs and TDSPs
SHORT DESCRIPTION:  ERCOT will be taking an outage of the MarkeTrak Application GUI and API outside of the Service Level Agreement timeframe. This outage will occur on March 24, 2009 from 7:00 PM until 10:00 PM.
DAY AFFECTED:  March 24, 2009 from 7:00 PM to 10:00 PM
LONG DESCRIPTION:  ERCOT will be taking an outage of the MarkeTrak Application GUI and API outside of the Service Level Agreement timeframe. This outage will occur on March 24, 2009 from 7:00 PM until 10:00 PM to implement SIR 12042. This SIR will add to MarkeTrak the auto-log off feature. Going forward, MarkeTrak will automatically log users out after 2.5 hours of inactivity.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>
JR/JA

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