NOTICE DATE: August 11, 2009
NOTICE TYPE: M-A081009-02 UPDATE: Outage - Retail Processing
SHORT DESCRIPTION: ERCOT originally reported a retail processing systems outage from 11:19 PM Sunday, August 9, 2009 to 12:00 AM on Monday, August 10, 2009. Further investigation has determined that the outage extended until 3:50 AM on Monday, August 10, 2009.
INTENDED AUDIENCE: ERCOT Market Participants
DAYS AFFECTED: 11:19 PM Sunday, August 9, 2009 to 3:50 AM on Monday, August 10, 2009
LONG DESCRIPTION: ERCOT's retail processing systems experienced an outage in service from 11:19 PM Sunday, August 9, 2009 to 3:50 AM on Monday, August 10, 2009.
This outage was due to a hardware failure caused by a configuration issue as a result of scheduled maintenance. The configuration issue cascaded through the network causing an unexpected outage.
The retail systems have been functioning properly since 3:50 AM Monday, August 10, 2009.
The table below shows the transaction counts reprocessed by ERCOT:
Transaction Type
Amount
814_01
15
814_07
222
814_08
1
814_09
117
814_16
39
814_20
11
814_24
179
814_27
12
814_28
1
Grand Total
597
ERCOT Retail Account Managers will provide all affected Market Participants with a list of their impacted transactions.
ADDITIONAL INFORMATION: During the outage the following functions were affected:
* 867 transactions were not forwarded during the outage.
* 997 Functional Acknowledgements were not sent during the outage.
* Components of the TML and Commercial API were not available including:
* Find ESI ID
* Find Transaction
* Submit Transactions
* Report Explorer, including
* Reports
* Extracts
* Invoices
* Settlement Statements
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<blocked::mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>
JR/JA
From: ERCOT Client Relations
Sent: Monday, August 10, 2009 10:47 AM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: M-A081009-01 Outage - Retail Processing 11:19 PM Sunday, August 9 to 12:00 AM on Monday, August 10, 2009
NOTICE DATE: August 10, 2009
NOTICE TYPE: M-A081009-01 Outage - Retail Processing
SHORT DESCRIPTION: ERCOT's retail processing systems experienced an outage in service from 11:19 PM Sunday, August 9, 2009 to 12:00 AM on Monday, August 10, 2009.
INTENDED AUDIENCE: ERCOT Market Participants
DAYS AFFECTED: 11:19 PM Sunday, August 9, 2009 to 12:00 AM on Monday, August 10, 2009
LONG DESCRIPTION: ERCOT's retail processing systems experienced an outage in service from 11:19 PM Sunday, August 9, 2009 to 12:00 AM on Monday, August 10, 2009.
The root cause was a hardware failure. The retail systems are now functioning properly.
ADDITIONAL INFORMATION: During the outage the following functions were affected:
* 867 transactions were not forwarded during the outage.
* 997 Functional Acknowledgements were not sent during the outage.
* Components of the TML and Commercial API were not available including:
* Find ESI ID
* Find Transaction
* Submit Transactions
* Report Explorer, including
* Reports
* Extracts
* Invoices
* Settlement Statements
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<blocked::mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>
JR/DP
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