NOTICE DATE: June 4, 2008
NOTICE TYPE: R-A060208-02 UPDATE Outage - Retail Processing
CLASSIFICATION: Public
SHORT DESCRIPTION: ERCOT experienced an unplanned outage of the
Customer Registration Database (CRD) from 7:47 PM Sunday, June 1, 2008
until 7:15 AM Monday, June 2, 2008.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: 7:47 PM Sunday, June 1, 2008 until 7:15 AM Monday, June
2, 2008
LONG DESCRIPTION: As a result of this unplanned Customer Registration
Database (CRD) outage, Batch transactions were delayed. Batch
transactions include 814_06, 814_08, and 814_22 transactions.
Further investigation by ERCOT has not identified any additional
transaction impacts resulting from this outage.
CONTACT: If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
[log in to unmask]
If you are receiving e-mail from an ERCOT distribution list that you no
longer wish to receive, please follow this link in order to unsubscribe
from this list: http://lists.ercot.com <http://lists.ercot.com/> .
JA/CD
________________________________
From: ERCOT Client Relations
Sent: Monday, June 02, 2008 11:55 AM
To: [log in to unmask];
[log in to unmask]
Cc: [log in to unmask]; [log in to unmask];
[log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A060208-01 Outage - Retail Processing
NOTICE DATE: June 2, 2008
NOTICE TYPE: R-A060208-01 Outage - Retail Processing
CLASSIFICATION: Public
SHORT DESCRIPTION: ERCOT experienced an unplanned outage from 7:47 PM
Sunday, June 1, 2008 until 7:15 AM Monday, June 2, 2008.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: 7:47 PM Sunday, June 1, 2008 until 7:15 AM Monday, June
2, 2008
LONG DESCRIPTION: ERCOT experienced an unplanned outage of the Customer
Registration Database (CRD) from 7:47 PM Sunday, June 1, 2008 (the end
of the maintenance outage) until 7:15 AM Monday, June 2, 2008. This
outage is the result of human error.
The components of the CRD did not start correctly after the planned
maintenance outage. Retail transactions were not processed
appropriately and Retail Batch processing was delayed. As a result,
outbound transactions will not meet Protocol requirements.
ERCOT is investigating additional impacts resulting from this outage.
Additional information will be provided as it becomes available.
CONTACT: If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
[log in to unmask]
If you are receiving e-mail from an ERCOT distribution list that you no
longer wish to receive, please follow this link in order to unsubscribe
from this list: http://lists.ercot.com <http://lists.ercot.com/> .
DP/JA
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