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Mon, 10 Aug 2009 10:47:09 -0500 |
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NOTICE DATE: August 10, 2009
NOTICE TYPE: M-A081009-01 Outage - Retail Processing
SHORT DESCRIPTION: ERCOT's retail processing systems experienced an outage in service from 11:19 PM Sunday, August 9, 2009 to 12:00 AM on Monday, August 10, 2009.
INTENDED AUDIENCE: ERCOT Market Participants
DAYS AFFECTED: 11:19 PM Sunday, August 9, 2009 to 12:00 AM on Monday, August 10, 2009
LONG DESCRIPTION: ERCOT's retail processing systems experienced an outage in service from 11:19 PM Sunday, August 9, 2009 to 12:00 AM on Monday, August 10, 2009.
The root cause was a hardware failure. The retail systems are now functioning properly.
ADDITIONAL INFORMATION: During the outage the following functions were affected:
* 867 transactions were not forwarded during the outage.
* 997 Functional Acknowledgements were not sent during the outage.
* Components of the TML and Commercial API were not available including:
* Find ESI ID
* Find Transaction
* Submit Transactions
* Report Explorer, including
* Reports
* Extracts
* Invoices
* Settlement Statements
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<blocked::mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>
JR/DP
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