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Subject:	M-A121908-01 Outage - MarkeTrak - 3:35 PM until 4:50 PM Thursday, December 18, 2008
From:	ERCOT Client Relations <[log in to unmask]>
Date:	Fri, 19 Dec 2008 13:45:10 -0600
Content-Type:	multipart/alternative
Parts/Attachments:	text/plain (2267 bytes) , text/html (8 kB)

NOTICE DATE:  December 19, 2008
NOTICE TYPE:  M-A121908-01  Outage - MarkeTrak
SHORT DESCRIPTION:  Users were unable to complete submission of issues in ERCOT's MarkeTrak application on December 18, 2008.
INTENDED AUDIENCE:  All Market Participants
DAY AFFECTED:  Thursday, December 18, 2008
LONG DESCRIPTION:  Users were unable to complete submission of issues in ERCOT's MarkeTrak application from 3:35 PM until 4:50 PM Thursday, December 18, 2008.
The root case was a human error.  A necessary  account was accidentally deleted, creating the submission issue.
MarkeTrak functionality has been restored.  MPs are now able to access the application as normal.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager.  You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.
JR/DP
________________________________
From: NOTICE RELEASE RETAIL [mailto:[log in to unmask]] On Behalf Of HelpDesk
Sent: Thursday, December 18, 2008 4:55 PM
To: [log in to unmask]
Subject: INITIAL NOTICE - System Outage - MarkeTrak - Web Services

NOTICE DATE:  12/18/08 16:55:07
NOTICE TYPE:  Initial MarkeTrak - Web Services Notice
INTENDED AUDIENCE:  LSEs and TDSPs
DAY AFFECTED:  12/18/08 03:35:00
DESCRIPTION:  ERCOT is currently experiencing an outage of MarkeTrak - Web Services
ERCOT is working on resolving this issue and will provide additional information as it becomes available.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager.  You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<BLOCKED::mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that  you no longer wish to receive, please follow this link in order to unsubscribe from this list:  http://lists.ercot.com<BLOCKED::http://lists.ercot.com/>.

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