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Subject:
R-A050609-03 FINAL: Outage Retail - MarkeTrak
From:
ERCOT Client Relations <[log in to unmask]>
Date:
Wed, 6 May 2009 17:05:15 -0500
Content-Type:
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NOTICE DATE:  May 6, 2009
NOTICE TYPE:  R-A050609-03 FINAL:  Outage Retail - MarkeTrak
INTENDED AUDIENCE:  CRs and TDSPs
DAY AFFECTED:  May 6, 2009 from 11:10 AM to 11:57 AM
DESCRIPTION:  ERCOT's MarkeTrak application experienced an unplanned outage on May 6, 2009 from 11:10 AM to 11:57 AM.
The MarkeTrak application is now operational.
ADDITIONAL INFORMATION:  The root cause was a vendor software defect.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.
DP/JR
From: ERCOT Client Relations
Sent: Wednesday, May 06, 2009 12:13 PM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A050609-02 Outage: Retail - MarkeTrak

NOTICE DATE:  May 6, 2009
NOTICE TYPE:  R-A050609-02  Outage:  Retail - MarkeTrak
INTENDED AUDIENCE:  CRs and TDSPs
DAY AFFECTED:  May 6, 2009 from 11:10 AM to 11:57 AM
DESCRIPTION:  ERCOT's MarkeTrak application experienced an unplanned outage on May 6, 2009 from 11:10 AM to 11:57 AM.
The MarkeTrak application is now operational.
Additional information will be provided as it becomes available.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.
DP/JR
From: ERCOT Client Relations
Sent: Wednesday, May 06, 2009 12:00 PM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A050609-01 Outage: Retail - MarkeTrak

NOTICE DATE:  May 6, 2009
NOTICE TYPE:  R-A050609-01 Outage:  Retail - MarkeTrak
INTENDED AUDIENCE:  CRs and TDSPs
DAY AFFECTED:  May 6, 2009 from 11:10 AM to present
DESCRIPTION:  ERCOT's MarkeTrak application is currently unavailable.
ERCOT is working on resolving this issue and will provide additional information as it becomes available.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.
DP/JR

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