NOTICE DATE:  June 24, 2009
NOTICE TYPE:  M-A062409-02 FINAL NOTICE - Outage
SHORT DESCRIPTION: ERCOT experienced an outage of ERCOT systems from 8:39 AM to 9:22 AM.
INTENDED AUDIENCE:  All Market Participants
DAYS AFFECTED:  June 24, 2009 from 8:39 AM to 9:22 AM
LONG DESCRIPTION: ERCOT experienced an outage of ERCOT systems on June 24 from 8:39 AM to 9:22 AM. The impacts as a result of the outage are:
Service Requests & Disputes
MPIM Digital Certificate Requests
Load Research Sampling for Load Profiling
Retail Transaction Processing (997s and 867 Forwards not affected during outage)
MarkeTrak (GUI and API)
TML (Report Explorer, Find ESIID, Find Transaction, and Schedule an Extract)
Retail Transaction impact analysis is complete. Below are the counts that required reprocessing. Reprocessing is complete.
TRAN TYPE

COUNT

814_01

26

814_04

47

814_07

53

814_08

4

814_09

37

814_12

2

814_16

68

814_20

57

814_22

1

814_23

10

814_24

42

814_25

12

814_28

11

814_29

9

867_03

2

867_04

13

Grand Total

394


Market Participants with impacted transactions will be contacted individually via e-mail.
The root cause has been identified. The hardware frame that services the UNIX servers experienced an issue. The resolution was to reboot all servers on the frame.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>
JR/DP

From: ERCOT Client Relations
Sent: Wednesday, June 24, 2009 9:37 AM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: M-A062409-01 INITIAL NOTICE - Outage

NOTICE DATE:  June 24, 2009
NOTICE TYPE:  M-A062409-01 INITIAL NOTICE - Outage
INTENDED AUDIENCE:  All Market Participants
DAY AFFECTED:  June 24, 2009 from 8:50 AM to present
DESCRIPTION: ERCOT is currently experiencing an outage of ERCOT systems.
The impacts to this are:
Find Transaction
e-Service
MPIM
LRS
Retail Transaction Processing
MarkeTrak (Partial GUI and full API)
Report Explorer
PI downloads
ESI ID Lookup from TML
MESI data (814_20) processing
Reports Extracts from EIS
Infomatica

ERCOT is working on resolving this issue and will provide additional information as it becomes available.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>
JR/DP/DH/DG