NOTICE DATE: March 14, 2008
NOTICE TYPE: M-A031208-02 UPDATE - Outage/Retail Processing
CLASSIFICATION: Public
SHORT DESCRIPTION: ERCOT experienced retail transaction processing
issues on March 12, 2008.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: March 12, 2008
LONG DESCRIPTION: ERCOT has discovered an issue processing a subset of
retail transactions as a result of the outage on Wednesday, March 12,
2008. ERCOT is currently analyzing these issues to determine the volume
and transactions impacted. Additional information will be provided as
it becomes available.
CONTACT: If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
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DP/JA
________________________________
From: ERCOT Client Relations
Sent: Wednesday, March 12, 2008 10:57 AM
To: [log in to unmask];
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Subject: M-A031208-01 Outage - Retail/Wholesale
NOTICE DATE: March 12, 2008
NOTICE TYPE: M-A031208-01 Outage - Retail/Wholesale
CLASSIFICATION: Public
SHORT DESCRIPTION: This morning, ERCOT experienced issues with the
Customer Registration Application servers.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: Wednesday, March 12, 2008 from 9:08 AM to 10:15 AM
LONG DESCRIPTION: This morning, Wednesday, March 12, 2008 from 9:08 AM
to 10:15 AM ERCOT experienced an issue with the Customer Registration
Application servers. Impacts included Retail Transaction Processing,
Texas Market Link Query ESIID Transaction, eServices Disputes and
Service Requests, and MarkeTrak.
ERCOT's initial assessment has determined that the root cause is due to
a hardware failure. Additional details will be provided in the ERCOT IT
Incident Market Notice Summary.
CONTACT: If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
[log in to unmask]
If you are receiving e-mail from an ERCOT distribution list that you no
longer wish to receive, please follow this link in order to unsubscribe
from this list: http://lists.ercot.com <http://lists.ercot.com/> .
TR/JA
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