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Date: | Tue, 4 Mar 2008 16:52:40 -0600 |
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NOTICE DATE: March 4, 2008
NOTICE TYPE: R-A030308-02 UPDATE: Outage - Retail
CLASSIFICATION: Public
SHORT DESCRIPTION: The MarkeTrak System is continuing to experience
service degradation.
INTENDED AUDIENCE: CRs and TDSPs
LONG DESCRIPTION: The MarkeTrak System is continuing to experience
service degradation. As stated in Market notice sent on February 28,
2008 (R-A022608-03 UPDATE Other: MarkeTrak Degradation), the
degradation is related to a database server and is only impacting the
performance of MarkeTrak. Retail transaction processing has not been
impacted by this issue.
During the March 30, 2008 maintenance window, ERCOT will be implementing
a database change to reduce the contention on the Customer Registration
Database.
ERCOT worked with the Market for the schedule of the Station ID name
changes to support Nodal (M-A113007-01).
In order to not impact that schedule, ERCOT will throttle the 814_20 and
814_21 transactions during business hours and will open up the queues
after hours in order to allow the transactions to clear before the start
of the next business day.
The implementation of these steps by ERCOT should be able to minimize
the degradation on MarkeTrak until the Customer Registration Database
server change is implemented.
CONTACT: If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
[log in to unmask] <BLOCKED::mailto:[log in to unmask]> .
If you are receiving e-mail from an ERCOT distribution list that you no
longer wish to receive, please follow this link in order to unsubscribe
from this list: http://lists.ercot.com <http://lists.ercot.com/>
TR/FC
________________________________
From: ERCOT Client Relations
Sent: Monday, March 03, 2008 10:02 AM
To: [log in to unmask]
Cc: [log in to unmask]; [log in to unmask];
[log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A030308-01 Outage - Retail: MarkeTrak
NOTICE DATE: March 3, 2008
NOTICE TYPE: R-A030308-01 Outage - Retail
CLASSIFICATION: Public
SHORT DESCRIPTION: MarkeTrak is currently experiencing service
degradation.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: March 3, 2008 from 7:55 AM to 8:30 AM
LONG DESCRIPTION: MarkeTrak was unavailable this morning, March 3,
2008, from 7:55 AM until approximately 8:30 AM.
The application has been restored, however it is experiencing
performance degradation. ERCOT is researching the issue. Additional
information will be provided as it becomes available.
CONTACT: If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
[log in to unmask] <BLOCKED::mailto:[log in to unmask]> .
If you are receiving e-mail from an ERCOT distribution list that you no
longer wish to receive, please follow this link in order to unsubscribe
from this list: http://lists.ercot.com <http://lists.ercot.com/>
TR/JA
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