NOTICE DATE:  August 10, 2009
NOTICE TYPE:  M-A081009-01   Outage - Retail Processing
SHORT DESCRIPTION:  ERCOT's retail processing systems experienced an outage in service from 11:19 PM Sunday, August 9, 2009 to 12:00 AM on Monday, August 10, 2009.
INTENDED AUDIENCE:  ERCOT Market Participants
DAYS AFFECTED:  11:19 PM Sunday, August 9, 2009 to 12:00 AM on Monday, August 10, 2009
LONG DESCRIPTION:  ERCOT's retail processing systems experienced an outage in service from 11:19 PM Sunday, August 9, 2009 to 12:00 AM on Monday, August 10, 2009.
The root cause was a hardware failure. The retail systems are now functioning properly.
ADDITIONAL INFORMATION:  During the outage the following functions were affected:

 *   867 transactions were not forwarded during the outage.
 *   997 Functional Acknowledgements were not sent during the outage.
 *   Components of the TML and Commercial API were not available including:
    *   Find ESI ID
    *   Find Transaction
    *   Submit Transactions
    *   Report Explorer, including
       *   Reports
       *   Extracts
       *   Invoices
       *   Settlement Statements
CONTACT: If you have any questions, please contact your ERCOT Account Manager.  You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<blocked::mailto:[log in to unmask]>.
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JR/DP