NOTICE DATE:  May 13, 2008

NOTICE TYPE:  R-A051208-03 - FINAL - Outage - Retail 

CLASSIFICATION: Public

SHORT DESCRIPTION:  MarkeTrak API application outage

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:  May 12, 2008 from 7:26 AM to 12:45 PM

LONG DESCRIPTION:  The MarkeTrak API outage has been linked to a change
in the communication behavior between the API and the web server.  This
issue caused a communication bottleneck, which resulted in an outage.  

Configuration changes have been implemented to increase server
performance.  All MarkeTrak API traffic has been rerouted to the
original server.  ERCOT's Web Service Support Team will continue to
closely monitor API performance.  



This will be the final notice for this issue.  

CONTACT:  If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
[log in to unmask]

If you are receiving e-mail from an ERCOT distribution list that you no
longer wish to receive, please follow this link in order to unsubscribe
from this list: http://lists.ercot.com <http://lists.ercot.com/> .

 

JA/DP

 

________________________________

From: ERCOT Client Relations 
Sent: Monday, May 12, 2008 5:08 PM
To: [log in to unmask];
[log in to unmask]
Cc: [log in to unmask]; [log in to unmask];
[log in to unmask]; 1 ERCOT Client Service Reps;
[log in to unmask]
Subject: R-A051208-02 - UPDATE - Outage - Retail 

 

NOTICE DATE:  May 12, 2008

NOTICE TYPE:  R-A051208-02 - UPDATE - Outage - Retail 

CLASSIFICATION: Public

SHORT DESCRIPTION:  MarkeTrak API application outage 

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:  May 12, 2008 from 7:26 AM to 12:45 PM

LONG DESCRIPTION:  The MarkeTrak API application experienced an outage
today, May 12, 2008 from approximately 7:26 AM to 12:45 PM.  

This issue has been temporarily resolved by utilizing a different
server.  Additional details will be provided as they become available.  

CONTACT:  If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
[log in to unmask]

If you are receiving e-mail from an ERCOT distribution list that you no
longer wish to receive, please follow this link in order to unsubscribe
from this list: http://lists.ercot.com <http://lists.ercot.com/> .

 

JA/DP

 

________________________________

From: ERCOT Client Relations 
Sent: Monday, May 12, 2008 11:17 AM
To: [log in to unmask];
[log in to unmask]
Cc: [log in to unmask]; [log in to unmask];
[log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A051208-01 INITIAL NOTICE - Outage - Retail 

 

NOTICE DATE:  May 12, 2008 
         

NOTICE TYPE:  R-A051208-01 Outage - Retail  
    

CLASSIFICATION:  Public

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:  May 12, 2008 from 7:26 AM to present  
       

DESCRIPTION:  ERCOT's MarkeTrak API application is currently
unavailable.  

ERCOT is working on resolving this issue and will provide additional
information as it becomes available   
     

CONTACT:  If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
[log in to unmask]

If you are receiving e-mail from an ERCOT distribution list that you no
longer wish to receive, please follow this link in order to unsubscribe
from this list: http://lists.ercot.com <http://lists.ercot.com/> .

JA/DG