NOTICE DATE:  August 20, 2008  

NOTICE TYPE:  R-B082008-01 - Informational:  Customer Care Notification
Postcards  

CLASSIFICATION: Public

SHORT DESCRIPTION:  Customer Care Switch Cancellation Notifications
mailed a day after the last cancellation date  

INTENDED AUDIENCE:  CRs and TDSPs  

DAY AFFECTED:  August 2, 2008  

LONG DESCRIPTION:  Late yesterday, August 19, 2008, ERCOT discovered a
failed process in the mailing of switch notifications.   ERCOT's vendor
did not process a file containing 1,132 switches from August 2, 2008
until August 14, 2008, which was one day after the customer protection
period expired.  The customers received the switch cancellation notice
after the last cancellation date of August 13, 2008 and ERCOT's
automated process would not allow those customers to cancel their
switch.

ERCOT is currently assisting customers who want their switch cancelled
by manually cancelling the switch.  At this point, ERCOT has identified
nine customers who are potentially impacted. 

CONTACT:  If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
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DP/JR